JUNIOR SUPPORT ANALYST

Description

We are Cogna, the largest and most comprehensive educational services company in the country. With nearly 60 years of history and more than 60 brands, we operate broadly and integrally, providing solutions for schools, governments, and students aged 2 to 100. Among our brands are Anglo, Red Balloon, and Anhanguera, as well as publishers Ática, Saraiva, and Scipione—reflecting the diversity and strength of our educational ecosystem. We have over 26,000 employees, and our purpose is clear: to deliver educational solutions that empower individuals and organizations to build a better version of themselves. Want to join a team that innovates and impacts millions? Your journey starts here! **Responsibilities and Duties** **As a Junior Legal Support Analyst, you will:** * Analyze opportunities, address and monitor deliverables alongside the Processes team, ensuring timely and high-quality execution; * Evaluate internal opportunities by developing projects aimed at improving departmental performance indicators; * Assess available BI data to identify improvement opportunities in coordination with the Support Supervision team; * Prepare presentations for the team focused on performance indicators and continuous operational improvement; * Draft internal team communications whenever necessary, as well as communications and business refreshers for partner law firms; * Ensure implementation of controls established by management; * Support operational activities across business areas whenever involved or designated as support; * Assist assistants in complex cases to ensure task completion and knowledge absorption; * Execute highly critical and impactful restricted-access operational tasks for the Company; * Maintain OBF (Obligations to Perform) documentation for critical cases; * Provide exclusive support for specific Company businesses—for example, courses with higher-value tickets; * Provide exclusive support for Company projects with judicial impact; * Conduct confidential analyses as directed by the Legal team; * Gather supporting evidence for critical cases, focusing on building a narrative to provide the Legal team with sufficient information to mount defenses and/or respond to the Public Prosecutor’s Office, the Ministry of Education, official government agency notices, PROCON, Regional Councils, and administrative proceedings; * Execute Obligations to Perform and Civil Public Actions (ACP) involving the responsible business area; * Participate in meetings with internal and external stakeholders (partner campuses, third-party law firms, suppliers) and the Company; * Serve as an interface between internal and external areas. **Requirements and Qualifications** It is important that you have: * Experience in customer service; * Intermediate proficiency in Microsoft Office / Internet; * Strong verbal and written communication skills; * Responsibility and proactivity; * Analytical ability and critical thinking; * Good interpersonal skills; * Focus; * Creativity; * Teamwork orientation; * Flexibility and resilience; * Logical reasoning; * Agility, sense of urgency, and prioritization skills; * Dynamism, organization, and ability to manage changes within short deadlines. Additionally, it would be great if you also had: * Power BI experience; * Write Belt certification; * Experience with flowchart design tools. **Additional Information** **What can you expect from us?** * Profit-sharing program: celebrating results is part of Cogna’s culture. * Meal or food allowance: provided via a flexible benefits card. * Health insurance: a comprehensive health plan including dependents, with co-payment. * Dental insurance: available to help maintain your smile. **But wait—there’s more!** * Undergraduate and graduate scholarships: offered through our educational institutions for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. * SESC membership: access to numerous quality-of-life improvement opportunities. * Univers pharmacy partnership: discounts on a wide range of medications. * Corporate University: various learning paths and free courses in our corporate university to help you grow with us. * Wellhub (Gympass): to support your daily physical activity. * Ninho Program: a dedicated program for our families expecting a new baby. * Valoriza – Internal Recruitment Program: to accelerate your career through internal opportunities. Here, we believe in respect, diversity, and the pursuit of inclusion in all its dimensions. All qualified candidates will be considered without regard to race, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance and generate employability for diverse talents. Come enrich our team! We are Cogna, the largest and most comprehensive educational services company in the country. With nearly 60 years of history and more than 60 brands, we operate broadly and integrally, providing solutions for schools, governments, and students aged 2 to 100. Among our brands are Anglo, Red Balloon, and Anhanguera, as well as publishers Ática, Saraiva, and Scipione—reflecting the diversity and strength of our educational ecosystem. We have over 26,000 employees, and our purpose is clear: to deliver educational solutions that empower individuals and organizations to build a better version of themselves. Want to join a team that innovates and impacts millions? Your journey starts here!