Job Summary: Join a team that values innovation, collaboration, and continuous development—focused on technical support and customer service—and transform your career. Key Highlights: 1. Team that values innovation and continuous development 2. Focus on Retail, POS, and Food Service 3. Culture of collaborative thinking and owner mindset **Your opportunity at 3S Checkout has arrived!** If you seek to transform your career and join a team that values innovation, collaboration, and continuous development, this is the ideal chance! We are looking for professionals who bring experience, passion, and a desire to grow. If you possess knowledge of the dynamics and specific characteristics of the Retail, POS (Point of Sale), and Food Service sectors, **now is your time to shine**. **Responsibilities and Duties** * Incident handling and ticket logging: Use Jira to receive, categorize, and document customer requests; perform initial triage and escalate complex cases. * Remote support: Provide secure remote assistance for customer system access, ensuring environment integrity. * Customer service and education: Communicate clearly, professionally, and courteously, delivering accessible explanations and ensuring customer satisfaction. * Documentation: Maintain accurate records and contribute to the team’s knowledge base. **Requirements and Qualifications** * Operating systems (Windows, Linux): Basic understanding of commands and fundamental operations. * Computer networks and TCP/IP protocols: Initial configuration and network troubleshooting. * Databases (SQL): Execution of simple queries and understanding of basic structures. * Networking equipment: Knowledge of switches, routers, firewalls, and VPNs. * System administration: Basic commands for maintenance and configuration. * Support tools: Experience with SQL, Linux, VNC, and ticketing systems such as Jira. **Desirable Qualifications:** * Retail and Food Service sectors: In-depth knowledge of operations and specific technological challenges in these segments. * POS solutions: Expertise in configuration, maintenance, and integration of complex Point-of-Sale systems. * Virtualization and Cloud: Solid expertise in virtualized environments and implementation of cloud-based solutions. **Important Position Details:** * Work schedule: 5×2 (works weekends and takes weekdays off); * Full in-person availability required in Osasco \- São Paulo; * **Working hours: 2:00 PM to 11:00 PM** **Additional Information** **Benefits: Caring for you and your growth** **Meal voucher**: R$704 per month; **Life insurance**: Fully covered by the company; **Health insurance**: 70% covered by the company based on employee age; for dependents under the Health Plan, 100% employee-paid, based on age. **Dental insurance**: Fully covered by the company. **Transportation voucher (VT)**: Provided as needed (deducted up to 6% of salary); **Birthday gift card** (freely usable balance). **Join a team that values your talent and potential in every sense!** Help us transform the restaurant customer experience across Brazil. Together, let’s build an even more digital, practical, and innovative future! All our job openings are open and inclusive for People with Disabilities (PCDs). **Do you identify with this role? Apply now and join our phenomenal team!** If you feel you don’t meet all the requirements for this position, we still encourage you to apply. We know confidence gaps and imposter syndrome can prevent incredible people from landing their dream jobs—and we don’t want that to happen to you. Founded in 2006, 3S Checkout is a Brazilian technology company specializing in developing innovative enterprise management solutions, with a focus on retail. With a highly qualified team, we offer services ranging from retail-tailored solutions to the development and maintenance of fully customized web and mobile solutions. We serve large-scale clients, delivering comprehensive and innovative solutions. Commitment and agility in serving our clients drive us forward. Certified by Great Place to Work (GPTW), we are a company focused on developing our employees and believe that innovative actions are driven by innovative people—with collaborative thinking, intellectual curiosity, and an owner mindset. Join the digital transformation journey with 3S Checkout
João Silva
Indeed · HR
João Silva
Indeed · HR
