**Nice to meet you—we’re Evertec!** Evertec is a company specializing in **technology for the financial sector**, with over 27 years of operation and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark in solutions that drive digital transformation across the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment lies in **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners—fostering a more connected and accessible ecosystem. Requirements: The **Support | Banking** team is responsible for customer service and seeks a **Junior Support Analyst** to join our team at Brazil’s largest software development and financial-market product company—where we believe technological innovation inspires progress. **Key responsibilities for this role include:** * Providing customer support via Jira and other channels, as needed; * Accurately recording, tracking, and managing all customer incidents and requests in compliance with established procedures; * Supporting compliance-related systems (e.g., storage analysis and SQL database procedures); * Collaborating with internal teams—including development and higher-level support—to ensure customer issues are resolved satisfactorily. **To be a \#match, candidates must meet the following mandatory requirements:** * Experience in customer service and guidance; * Knowledge of SQL Server databases; * Experience in administrative routines and operational support, particularly within banking and/or financial environments; * Flexibility and willingness to learn; * Ability to efficiently manage multiple priorities and tasks, as well as handle stressful and high-pressure situations calmly and professionally; * Excellent verbal and written communication skills; * Currently pursuing or having completed a bachelor’s degree. **Additional qualifications that would be advantageous:** * Basic experience or knowledge of banking regulations and financial systems. **IMPORTANT:** This opportunity is for on-site work at Evertec Brasil’s São Paulo/SP office, under a hybrid work model. Benefits **So, does this resonate with you? Here’s what you’ll find here beyond a dynamic environment:** * Meal or food allowance; * Flexible benefit (Flash); * Health insurance; * Partner services for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Live Psychology; * Dental insurance; * Childcare allowance; * Allowance for children with special needs; * Fertility assistance; * Extended maternity and paternity leave; * Transportation allowance or remote-work allowance (for telecommuting contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * “Just dress” policy (no dress code); * Birthday day off; * BECA (education incentive program); * PPR or bonus—based on goal and result attainment. We value **diversity**, recognizing that varied ideas and perspectives are precisely what enrich us. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team.