What you will do * Diagnose, repair, install, and configure equipment such as notebooks and desktops; * Perform software installations, configurations, and updates (Windows and iOS), as well as replicate system images; * Provide support for operating systems (Windows, macOS, and Linux) and computer networks (TCP/IP, DNS, DHCP, and Wi\-Fi);· Interact with customers remotely or in person to address tickets registered in the system; * Assist in preparing the monthly inventory with descriptions of the cowork’s IT assets; * Collaborate with other IT teams and support levels to ensure excellence in deliverables. **Responsibilities and assignments** What we seek: * Technical knowledge of hardware, operating systems (Windows, macOS, Linux), and networks; * Clear and concise communication skills, with a focus on rapid problem resolution; * Proactive profile, capable of anticipating needs and offering efficient solutions; * Time management and organizational skills to handle multiple tasks, along with adaptability and resilience when facing unexpected situations; * Preferred qualifications: Knowledge of Microsoft 365, Google Workspace, ERP/SAP, digital signatures (DocuSign, Certisign), MDM (Android/iOS), ITSM tools (TopDesk, Jira), and Information Security practices (LGPD, antivirus, firewalls). **We combine the best of technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is to generate value through tangible results, leveraging digital intelligence to meet each client’s specific needs. We immerse ourselves in the challenges faced by companies seeking innovation, modernization, and scalability, offering secure and customized solutions to accelerate their growth. We adopt a consultative approach throughout the entire journey, identifying strategic opportunities from the first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we create extends beyond delivering results. We transform how our clients operate—enhancing their productivity, security, and scalability—ensuring sustainable growth and generating measurable business value.
João Silva
Indeed · HR
João Silva
Indeed · HR
