Hi! We are **EBAC Online**, and we’re always looking for new talent. This time, you could be the person to join our team! If you believe the future lies in technology and education, we’re aligned! EBAC Online can be an amazing place for you to work! Today, we’re looking for someone to join our **Customer Success** team — the department responsible for interacting with EBAC students and delivering an outstanding support experience. **Responsibilities and duties** * Conduct investigations to deliver appropriate, personalized support and solutions for each student and request; * Proactively and reactively contact students to resolve issues and offer additional EBAC services, cross-sell/up\-sell opportunities, or new courses aligned with the student’s life stage and learning journey; * Use the CRM to record all interaction details with each student in the system; * Escalate support cases to other departments when necessary; * Meet customer service SLAs; * Indirectly assist in creating processes and procedures, uphold and apply each one consistently, and participate in quality monitoring; * Stay informed about EBAC courses and the institution; * Achieve assigned performance goals; * Actively participate in departmental initiatives and other established plans; * Pursue excellence by achieving high scores in quality monitoring. **Requirements and qualifications** * Prior experience in sales and/or commercial customer service; * Familiarity with technology (system operation, Microsoft Office suite); * Strong verbal and written communication skills; * Teamwork orientation; * Agility; * Ability to meet deadlines and requirements; * Resilience; * Empathy; * Strong negotiation skills. **Additional information** * Employment type: CLT (Consolidation of Labor Laws); * Work model: Hybrid (1 day per week at the Osasco Center office); * Working hours: Monday to Friday, from 11:00 AM to 8:48 PM — including a 1-hour and 12-minute lunch break. **EBAC Online is one of the fastest-growing EdTechs in Brazil in recent years.** Our purpose is to provide access to exceptionally high-quality education at outstanding value, generating professional opportunities for as many people as possible. In 2021 and 2022, we were recognized as one of Latin America’s 100 most promising EdTechs!! We prioritize short courses, vocational training, specializations, and postgraduate programs in the most in-demand career fields. With extensive experience and focus on Programming and Data, Design, Audiovisual, Games, Marketing, Software, Business, and Fashion, we operate one of the country’s most innovative online course platforms. But **EBAC** is much more than education — our courses help people launch new careers and improve their lives. Education is the path, and we want to be the vehicle. **If you also love technology and education and believe in this mission, join us. We have a place for you to work and grow — IN a way that’s truly: Innovative, Inclusive, Incredible!** **\+150** courses across diverse fields **\+100\.000** students enrolled in our online courses **04** markets of operation: Brazil, Mexico, Colombia, and Peru
João Silva
Indeed · HR
João Silva
Indeed · HR
