Junior Customer Service Analyst

Description

Vice\-Presidency: DIR Customer Service Directorate: DIR Southern Customer Service **Work Location: Curitiba \- Paraná,** To ensure our customers enjoy an outstanding experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning the telecommunications network, and driving technological expansion of our products and infrastructure. Meanwhile, the Customer Service team ensures speed and quality in repairing, installing, and maintaining B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, enhancing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Develop operational monitoring dashboards; * Prepare documentation, work instructions, and new processes for the area; * Collaboratively develop small-scale automation solutions; * Monitor, measure gains from, and sustain newly implemented processes; * Prepare executive materials; * Analyze KPIs to identify improvement opportunities; **Requirements and Qualifications** Pursuing an undergraduate degree in Systems Analysis and Development, Project Management, IT, or related fields. **Additional Information** **Here’s what we offer you:** At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits—but also flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym membership, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! With Vivo’s best mobile network, now even faster thanks to our 5G! * An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; * Eligibility for an annual bonus or Profit Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, and your individuality—you can be authentically you. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, enabling you to transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions—including discounts, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program—available both in Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here at Vivo, we run \#VivoBemEstar, encouraging our teams to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include nutritionist consultations, psychologist sessions, social worker support, telemedicine, and much more! * All our positions are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and human potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them firmly in control of their digital lives, securely and reliably—all backed by Vivo’s renowned quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, striving to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy unites diversity, innovation, and sustainability—turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is always possible"**: Get straight to the point, involve the right people, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes—recognizing that omissions also create impact. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator that mirrors the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company—inspired by diversity and **innovation**—that provides space for everyone, supports differences, and embraces inclusivity. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**