IT Support Analyst

Description

Job Summary: IT Support Analyst to assist customers with technical support, resolve issues, and ensure the best possible experience while upholding company values and staying current with technological advancements. Key Highlights: 1. Work on the front line, assisting customers quickly and efficiently. 2. Provide technical support, resolving issues and configuring systems. 3. Promote continuous learning and skill development. **IT Support Analyst** Do you want to build your career as an IT Support Analyst at a technology industry leader that fosters integration and growth for its clients? Join us! As a professional in this role, you will be on the front line, supporting our customer base promptly and efficiently, ensuring the best possible experience. **About the Role** In this opportunity, as an IT Support Analyst, you will: * Provide technical support to users, ensuring clarity and accuracy in communications. * Resolve technical and system-related issues, including complex cases. * Understand the customer journey and deliver personalized solutions. * Facilitate requests for product adjustments and corrections. * Embody and promote organizational values and behaviors. * Stay updated on technological advancements and applicable legislation. * Install and configure systems and software as needed. * Monitor and ensure customer satisfaction. **About You** For this position, we seek professionals with the following Skills & Experience: * Bachelor’s degree in Information Technology, Computer Science, Human Resources, Business Administration, Accounting, or related fields. * Experience in technical support. * Knowledge of system and database installation and configuration. * Familiarity with Microsoft Windows and call-tracking software. * Customer service experience. **Preferred Qualifications** * Experience with Domínio Software. * Knowledge of Structured Query Language (SQL). #LI-TR1 **What We Offer** * **Hybrid Work Model:** We adopt a hybrid and flexible work environment (2–3 days per week in the office, depending on the role) for office-based positions, ensuring an integrated and consistent experience both digitally and in person. * **Flexibility and Work-Life Balance:** "Flex My Way" comprises a set of policies designed to facilitate the management of personal and professional responsibilities—whether caring for family, participating in community activities, or dedicating time to rest and personal renewal. These policies are grounded in our flexible work approach, enabling employees to work from anywhere for up to 8 weeks per year, thus achieving an ideal balance between work and personal commitments. * **Professional Development and Growth:** We foster a culture of continuous learning and skill development, preparing our talent to meet future challenges and deliver real-world solutions. Our "Grow My Way" program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * **Competitive Industry Benefits:** We offer comprehensive benefit plans, including medical and dental coverage, two corporate mental health holidays, performance-based incentive programs, and resources supporting mental, physical, and financial well-being. * **Culture:** Globally recognized for inclusion and belonging, flexibility, and work-life balance. We live our values: obsession with our customers, competing to win, challenging (your and our) thinking, acting fast and learning fast, and being stronger together. * **Social Impact:** Make an impact in your community through our Social Impact Institute. We offer all employees two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * **Making a Real Impact in the World:** We are one of the few global companies helping our clients pursue justice, truth, and transparency. Working alongside the professionals and institutions we serve, we contribute to upholding the rule of law, fostering commerce, detecting offenders, reporting facts, and delivering reliable, impartial information to people worldwide. **Who We Are** Thomson Reuters lights the way forward by combining trustworthy content with the technology people and organizations need to make confident decisions. We serve professionals across legal, tax, accounting, compliance, government, and media sectors. Our products integrate highly specialized software and information to empower professionals with the data, intelligence, and solutions they need to make informed decisions and help institutions pursue justice, truth, and transparency. The Reuters News Agency, part of Thomson Reuters, is a global leader in journalism and trusted news. We rely on the talent of 26,000 employees across more than 70 countries, where everyone has the opportunity to contribute and grow professionally within flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we remain committed to pursuing them. Interested? Join our team and help shape the industries driving societal progress. As a global company, we rely on the unique knowledge, perspectives, and experiences of all our employees to achieve our business goals. To ensure we can do so, we seek talented and qualified employees across all our operations worldwide, regardless of race, color, sex/gender—including pregnancy—gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, or any other classification protected by applicable law. Additionally, we provide accommodations for individuals with disabilities and for those with sincerely held religious beliefs, in accordance with applicable law. You can find more information about how to request an accommodation here. Learn how to protect yourself from fraudulent job postings here. For more information about Thomson Reuters, visit our website at thomsonreuters.com.