IT Analyst

Description

Job Summary: First-level technical support professional for hardware, software, networks, and internal systems, with a focus on configuration, monitoring, and incident handling. Key Highlights: 1. First-level technical support across various IT domains 2. Configuration and monitoring of equipment and infrastructure 3. Incident handling and information security support * Provide first-level technical support (hardware, software, networks, peripherals, and internal systems). * Perform basic configuration of equipment (workstations, printers, mobile devices). * Assist with software installation and updates under supervision. * Monitor IT infrastructure health using monitoring tools and report incidents. * Support execution of basic backup and restoration routines. * Handle incidents via the help desk system, documenting and tracking resolutions. * Assist in creating and maintaining user accounts (Active Directory, email, network permissions). * Support information security activities in operational routines (antivirus, passwords, access control). * Document basic IT procedures for team reference. * Actively participate in internal training sessions and continuous learning initiatives. **Requirements:** * Proven experience as an IT analyst, support technician, or infrastructure specialist