**About Biz** Biz is an e-commerce platform that, since 2011, has been creating solutions to simplify electronic commerce, using proprietary technology, agile support, and a human touch that makes all the difference. Our mission is to connect people and businesses to drive the economy and turn ideas into real results. Here, we believe in trust, transparency, respect for diversity, and passion for technology—values that guide our daily lives and the way we interact with customers, partners, and each other. If you enjoy collaborative, dynamic environments full of practical learning, you'll feel right at home. **About the Position** We are looking for a curious, communicative, and technology-passionate individual to join our Customer Success team. You will be the first point of contact for customers with Biz. This role is perfect for someone who wants to learn how a SaaS platform works inside and out by interacting with clients, testing features, identifying bugs, and collaborating with the technical team. **Your Mission** * + Be the customer's first point of contact, understanding their needs and ensuring a clear and humanized experience. * + Assist customers with tutorials, questions, and minor configurations. * + Log support tickets, monitor progress, and ensure transparent communication back to the customer. * + Collect feedback and identify patterns in recurring questions or errors. * + Monitor testing of new features and integrations. * + Document bugs and platform behaviors. * + Retest adjustments made by the technical team before releasing them to the customer. * + Update support materials, tutorials, and checklists used in onboarding and support. **What We Expect From You** * Genuine curiosity and interest in technology — a desire to understand how everything works. * Clear, empathetic, and didactic communication. * Active listening — listen before acting. * Proactiveness — asking questions is part of learning. * Organization and attention to detail. **What We Expect From You** * + Genuine curiosity and interest in technology — a desire to understand how everything works. * + Clear, empathetic, and didactic communication. * + Active listening — listen before acting. * + Proactiveness — asking questions is part of learning. * + Organization and attention to detail. **Courses That Fit This Role** * + E-Commerce / Business Management * + Marketing / Digital Marketing * + Administration * + Information Systems * + Systems Analysis and Development **What You Will Learn Here** * The complete Customer Success cycle within a SaaS platform. * How to collaborate with the technical team and understand the workflow of an e-commerce platform. * How to identify, document, and communicate issues clearly and technically. * How to transform customer feedback into tangible product and user experience improvements. **\+Information** Hybrid model: Monday and Tuesday – in-person Wednesday – remote Thursday and Friday – in-person Workload: 6 hours per day \| from 09:00 to 15:00 Stipend \+ benefits: BRL 1,500.00 \+ BRL 120.00 transportation allowance