**Transform public management with technology and purpose. Join a team that believes in innovation as a tool to change realities.** For over two decades, Integrativa has been driving digital transformation in public management. We develop innovative solutions that bring agility, transparency, and efficiency to Municipalities, Agencies, and Councils. If you want to impact society through technology and make a difference, join us. At Integrativa, your passion for innovation finds a purpose. **Responsibilities and Duties** * Implement systems and solutions with clients; * Monitor schedules and ensure compliance with agreed deadlines; * Conduct training and provide user guidance on the use of implemented solutions; * Collect functional and operational requirements during the implementation process; * Record and track service requests, forwarding any issues to the technical team; * Document processes, manuals, and implementation procedures; * Contribute to improvements in implementation workflows and customer support. **Requirements and Qualifications** * Technical or higher education in Information Technology or related fields; * Valid driver's license (Category B) and availability for frequent travel, with ability to practice defensive driving, operating vehicles safely and calmly; * Comfort with technology and willingness to learn; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Basic knowledge of databases; * Experience in customer service or technical support; * Collaborative profile with customer focus; * Availability for travel. **We value people and are proud to say we are a company that supports diversity and inclusion. Therefore, we consider all candidates for our positions without distinction based on race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, age, etc.**