CV is recognized as an authority in the construction sales sector and is one of the software solutions with the highest number of success stories nationwide, supporting major real estate developers, land subdividers, and construction companies in their businesses. We are the only CRM 5.0 platform available in the real estate market—from lead generation to after-sales. Our mission is to drive the digital transformation of the real estate market, becoming the largest and best CRM in the industry. We, the CV Maniacs, chart our journey with the goal of touching lives and creating extraordinary experiences through technology. We are passionate about what we do! Want to be part of it too? We are looking for a Support Analyst to work on our CRM, specialized in the real estate sector. If you live in São Paulo-SP, have experience in software company support, are analytical, comfortable interacting with customers, knowledgeable about the real estate market, enjoy creating processes, and helping structure a team—you’re the right person for our team! Come be a CV Maniac! **Responsibilities and Duties** As a System Support Analyst, you will be responsible for assisting our clients in resolving technical issues, providing support and guidance to ensure the best possible experience. Additionally, you’ll have the opportunity to collaborate closely with our development team to identify and resolve potential bugs and continuously improve our systems. **Your role will include:** * Supporting customers via chat, Teams video calls, and email; * Addressing frequent questions, handling issues, and generally supporting customers; * Creating content for the knowledge base; * Ensuring customers receive an excellent support experience with CV; * Enhancing the Support Team’s structure and processes through continuous improvement practices; * Training other support agents on best practices for customer communication and problem analysis/resolution; * Conducting benchmarks, courses, and mentoring initiatives that boost CV’s support quality. **Requirements and Qualifications** **What we hope you bring with you:** * Excellent oral and written communication skills; * Empathy—active listening; * Creativity; * Dynamism and proactivity; * Curiosity to learn new things; * Strong analytical and adaptive capacity; * Data-driven decision-making; * Organized and methodical approach; * Proficiency in Excel; * Experience and ease using support software. **You’ll stand out if you have:** * Experience in support roles; * An analytical mindset; * Comfort interacting with customers; * Knowledge of real estate market topics; * Interest in process creation and helping structure a team. **Additional Information** **Benefits:** * Remote work; * Meal allowance; * Unimed Health Plan (national); * Dental plan; * Employee engagement and well-being platforms; * Remote work allowance; * Birthday leave; * Annual bonus plan. We believe in valuing people and proudly support diversity and inclusion. Therefore, we consider all candidates for our positions without any discrimination based on race, color, religion, gender or gender identity, nationality, disability, sexual orientation, ancestry, age, and other factors. **We are a reference in innovation and technology!** Behind our recognition as the country’s leading real estate CRM lies efficient strategy execution and a culture that makes us true CV Maniacs. Developed in Aracaju/SE, CV operates across all Brazilian states and is part of the Softplan Group. Today, we serve over 1,000 engaged clients and more than 300,000 registered real estate agents on our platform. We assist major real estate developers, land subdividers, and construction companies in their sales, totaling over R$ 90 billion in transactional sales.
João Silva
Indeed · HR
João Silva
Indeed · HR
