Commercial Analyst

Description

**Job Mission** Coordinate the relationship between products and customers, focusing on executing commercial negotiations and strategically analyzing the market. The professional will serve as the liaison between production and customers, ensuring that the company's standards are met with excellence. **Key Responsibilities** *Customer Service and Relationship Management:* * Provide proactive and responsive customer and representative support via telephone, chat, e\-mails, and messages. * Maintain an organized and up-to-date contact list (active and inactive). * Continuously update customer records and the e\-mail database. *Sales Order and Operational Management:* * Issue sales orders in the management system and ensure proper authorization from management. * Forward orders to the PCP department (Production Planning and Control) and maintain smooth communication with the factory. * Monitor delivery deadlines daily and keep customers informed (order tracking and status updates). *Commercial Strategy and Intelligence:* * Develop customized commercial proposals aligned with each customer’s specific needs. * Monitor market pricing practices and competitor behavior to support internal strategic decisions. * Identify advertising and promotional opportunities to maintain the company’s visibility. * Participate in developing the annual sales plan and propose actions to achieve targets. **Requirements and Qualifications** *Education:* Bachelor’s degree (completed or in progress) in Business Administration, Commercial Management, Marketing, or related fields. *Technical Knowledge:* * Basic computer skills and Microsoft Office suite. * Customer negotiation and prospecting techniques. * Driver’s license category B is desirable. *Behavioral Profile:* * Clear, objective, and discreet communication (avoid slang). * Agility in conveying information and resolving adverse situations. * Organizational skills and focus to handle multiple simultaneous customer interactions and processes. *Advantages:* * Familiarity with interpreting technical orders and cost\/price tables. * Proficiency in using CRM and management systems (ERP). Employment Type: Full-time CLT Salary: R$2\.490,00 \- R$4\.000,00 per month Benefits: * Meal allowance Work Location: On-site