Administrative Analyst

Description

Job Summary: Administrative Analyst to analyze performance indicators, propose action plans, sales, marketing, and customer retention strategies, and provide support for Marketing-related requests. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset. 2. Environment that values personal and professional development. 3. Work culture that respects and values people. We are seeking an **Administrative Analyst** to analyze performance indicators and propose action plans; develop sales, marketing, and customer base retention strategies; monitor and update customer database information in the system; and provide support for the department’s Marketing requests. If you are an attentive professional who delights your customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Analyze performance indicators and propose action plans; * Propose sales, marketing, and customer base retention strategies; * Monitor and propose actions to improve customer satisfaction levels with Brisanet Group’s products and services; * Support leadership in tracking performance results of field service teams (installation, repair, merger) and interface with respective management teams to resolve issues and enhance customer satisfaction; * Monitor and update customer database information in the system; * Provide support for the department’s Marketing requests; * Monitor and track monthly regional performance, identify areas requiring attention, and propose action plans; * Request data, information, and documents necessary for the scope of assigned activities; * Submit service tickets for procurement, materials, payments, maintenance, repairs, and other needs, as required; * Prepare documentation for accountability reporting and other purposes, as needed; * Analyze performance indicators and propose action plans; * Propose sales, marketing, and customer base retention strategies; * Monitor and propose actions to improve customer satisfaction levels with Brisanet Group’s products and services; * Support leadership in tracking performance results of field service teams (installation, repair, merger) and interface with respective management teams to resolve issues and enhance customer satisfaction; * Monitor and update customer database information in the system; * Provide support for the department’s Marketing requests; * Monitor and track monthly regional performance, identify areas requiring attention, and propose action plans; * Request data, information, and documents necessary for the scope of assigned activities; * Submit service tickets for procurement, materials, payments, maintenance, repairs, and other needs, as required; * Prepare documentation for accountability reporting and other purposes, as needed. **Requirements and Qualifications** * Performance indicator analysis; * Administrative routines; * Proficiency in Google tools (Sheets, Docs, Slides, etc.). **Preferred qualifications:** * Quality tools for problem analysis and resolution; * Google tools (Sheets, Docs). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—i.e., you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.