We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on our company’s latest news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An organized and attentive person. **Your day-to-day responsibilities** * Responsible for providing user support via phone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of tickets, escalating them to resolver teams when necessary; * Tickets related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support while ensuring high availability and performance of clients’ platforms; and, when needed, guiding and training users; * Performing requirements analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, setting up user profiles, installing VPN, Active Directory configuration, and IP configuration; Performing requirements analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * **Requirements and qualifications** **Knowledge in:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Fundamentals of Information Security. **Nice-to-have** * Knowledge of CITRIX. **Work Schedule** * ****6:30 AM to 6:30 PM \- 12x36 rotating shift * On-site in Liberdade \- São Paulo **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, encouraging physical activity * **SESC partnership**, offering diverse cultural and leisure activities * **Partnerships for education**, including language learning, technology, and online course platforms * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your favorite cup of coffee, tea, juice, or beverage—and learning more about us, falling in love with our mission, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
