Field Mechanical Technician I - Macaé

Description

Job Summary: We are seeking a Field Mechanical Technician I to provide on-site service, maintenance, and diagnostics, ensuring customer satisfaction. Key Highlights: 1. Global career development opportunities 2. Meaningful work with impact and flexibility 3. Continuous technical and business development Our culture believes we can **ELEVATE YOUR POTENTIAL**. We offer global career development opportunities, strive to make your community a better place, and collaborate with today’s most innovative people to solve the world’s toughest challenges. We believe in flexibility, enabling you to explore your passions while creating impact through meaningful work within our inclusive workforce. That’s what **\\\#LifeAtCummins** is all about. We are looking for a talented **Field Mechanical Technician I \- Macaé** to join our team. **In this role, you will make an impact in the following ways:** * **Customer Service and Relationship Management:** Commit to customers in a courteous and professional manner, ensuring effective and immediate attention to their needs on-site. * **Maintenance and Diagnostics:** Perform preventive maintenance and basic repairs on engines and related components at customer sites, using specialized tools and following documented procedures with minimal supervision. * **Technical Escalation:** Escalate unresolved failures or issues to more experienced Senior Field Technicians and/or Field Service Supervisors. * **Documentation and Processes:** Complete service worksheets, time cards, and warranty requests via manual forms or entries into the business system. * **Asset and Organization Management:** Maintain service vehicles and tools clean, organized, and in optimal working condition. * **HSE and Development:** Ensure compliance with all applicable Health, Safety, and Environment (HSE) policies, procedures, and regulations, and complete the scheduled technical and business training program for this role. **To succeed in this position, you will need:** **Education and Qualifications:** * Completed technical education in Mechanics, Electromechanics, Automotive, or related fields. * Valid Brazilian National Driver’s License (CNH). * Prior apprenticeship training as a Motor Technician will be considered a plus. **Experience and Knowledge:** * Minimum prior professional experience working in a mechanical workshop. * Basic knowledge and/or practical experience with engine mechanical products. * Ability to follow documented procedures and perform basic field diagnostics and repairs. **Skills:** Communicates Effectively \- Develops and delivers communication in various ways to clearly convey understanding of specific needs across diverse audiences. Customer Focus \- Builds strong customer relationships and delivers customer-oriented solutions. Ensures Accountability \- Holds self and others accountable for meeting commitments. Plans and Aligns \- Plans and prioritizes work to deliver aligned commitments supporting company objectives. Self-Development \- Actively seeks new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals \- Advocates and models proactive health and safety behaviors by identifying, reporting, and participating in actions that improve health and safety to build an interdependent culture and contribute to an injury-free workplace. Diagnostic Application \- Translates customer complaints into problem-solving plans; solves problems following guided workflows, procedures, and specialized equipment such as mechanical and electronic service tools and computer diagnostic software to isolate faulty components for successful repair; validates repairs by duplicating the complaint to ensure resolution; documents problem-solving results in the business system to communicate work performed for payment and historical tracking. Electrical Installation Knowledge \- Demonstrates knowledge of Cummins and industry standards when working with low and/or high voltage, adhering to all workplace safety procedures—including use of Personal Protective Equipment—to create a safe work environment; applies basic electrical theory and electronic component knowledge following procedures and using appropriate tools to diagnose and repair products safely and efficiently. Electronic Service Tool Application \- Identifies the set of hardware and software tools required for a service event; uses the appropriate electronic toolset to maintain the product or diagnose and resolve an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Mechanical Installation Knowledge \- Demonstrates knowledge of Cummins and industry standards, complying with all workplace safety procedures—including use of Personal Protective Equipment—to create a safe work environment; applies mechanical theories and principles following procedures and using appropriate tools to diagnose and repair products safely and efficiently. Product Maintenance and Repair \- Considers and performs maintenance on electrical/mechanical products following instructions, using necessary tools according to standard repair times to ensure quality repair; assembles and disassembles engines or power generation equipment following instructions, using required tools to ensure a clean and organized environment; verifies and replaces parts and components following reuse instructions to minimize customer ownership costs; performs progressive damage inspection following guidelines to restore pre-failure condition. Service Documentation \- Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows required procedures and documentation in the service management system to ensure accurate recording of work performed. Technical Escalation \- Gathers information on product technical issues and uses available resources—including data management tools; escalates issues to higher levels of expertise, balancing customer response opportunity with investigation effort; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and timely, accurate ticket resolution. Values Differences \- Recognizes the value that diverse perspectives and cultures bring to the company. **Job** Service **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Technician **ReqID** 2433719 **Relocation Package** No **100% On\-Site** No