External Mechanical Technician I - Macaé

Description

Job Summary: We are seeking an External Mechanical Technician I in Macaé to perform preventive maintenance and repairs on engines, ensuring effective customer service and relationship management. Key Highlights: 1. Global career development opportunities and significant impact. 2. Work with innovative people to solve complex global problems. 3. A culture that values individual potential and work flexibility. Our culture believes we can **ELEVATE YOUR POTENTIAL**. We offer global career development opportunities, strive to make your community a better place, and collaborate with today’s most innovative people to solve the world’s toughest challenges. We believe in flexibility, enabling you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what **\\\#LifeAtCummins** is all about. We are looking for a talented **External Mechanical Technician I \- Macaé** to join our team. **In this role, you will make an impact in the following ways:** * **Customer Service and Relationship Management:** Commit to customers in a courteous and professional manner, ensuring prompt and effective attention to their needs in the field. * **Maintenance and Diagnosis:** Perform preventive maintenance and basic repairs on engines and related components at customer sites, using specialized tools and following documented procedures with minimal supervision. * **Technical Escalation:** Refer unresolved failures or issues to more experienced Senior Technicians and/or Field Service Supervisors. * **Documentation and Processes:** Complete service worksheets, time cards, and warranty requests via manual forms or entries into the business system. * **Assets and Organization:** Maintain service vehicles and tools clean, organized, and in optimal working condition. * **HSE and Development:** Ensure compliance with all applicable Health, Safety, and Environment (HSE) policies, procedures, and regulations, and complete scheduled technical and business training as required. **To succeed in this position, you will need:** **Education and Qualifications:** * Completed technical education in Mechanics, Electromechanics, Automotive, or related fields. * Valid Brazilian National Driver’s License (CNH). * Prior apprenticeship training as an Engine Technician will be considered a plus. **Experience and Knowledge:** * Minimum prior professional experience working in a mechanical workshop. * Basic knowledge and/or practical experience with engine mechanical products. * Ability to follow documented procedures and perform basic field diagnostics and repairs. **Skills:** Communicates Effectively \- Develops and delivers communication in various formats to clearly convey understanding of specific needs across diverse audiences. Customer Focus \- Builds strong customer relationships and delivers customer-oriented solutions. Ensures Accountability \- Holds self and others accountable for meeting commitments. Plans and Aligns \- Plans and prioritizes work to deliver aligned commitments supporting company objectives. Self-Development \- Actively seeks new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals \- Advocates and models proactive health and safety behaviors by identifying, reporting, and participating in actions that improve health and safety to build an interdependent culture and contribute to an injury-free workplace. Diagnostic Application \- Translates customer complaints into problem-solving plans; solves problems using guided workflows, procedures, specialized equipment such as mechanical and electrical service tools, and computer diagnostic software to isolate failed components for successful repair; validates repairs by duplicating the complaint to ensure resolution; documents problem-solving results in the business system to communicate actions taken for payment and historical tracking. Electrical Installation Knowledge \- Demonstrates knowledge of Cummins and industry standards when working with low and/or high voltage, adhering to all workplace safety procedures—including use of Personal Protective Equipment—to create a safe work environment; applies basic electrical theory and electronic component knowledge, following procedures and using appropriate tools to diagnose and repair products safely and efficiently. Electronic Service Tool Application \- Identifies the required set of hardware and software tools for a service event; uses appropriate electronic tools to maintain the product or diagnose and resolve a problem; interprets electronic tool results or recommendations to determine next steps for service resolution. Mechanical Installation Knowledge \- Demonstrates knowledge of Cummins and industry standards, complying with all workplace safety procedures—including use of Personal Protective Equipment—to create a safe work environment; applies mechanical theories and principles, following procedures and using appropriate tools to diagnose and repair products safely and efficiently. Product Maintenance and Repair \- Considers and performs maintenance on electrical/mechanical products per instructions, using necessary tools according to standard repair times to ensure quality repair; assembles and disassembles engines or power generators per instructions, using required tools to ensure a clean and organized environment; verifies and replaces parts and components per reuse instructions to minimize customer ownership costs; performs progressive damage verification per guidelines to restore pre-failure condition. Service Documentation \- Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows required procedures and documentation in the service management system to maintain an accurate record of work performed. Technical Escalation \- Gathers product technical issue information and uses available resources—including data management tools; escalates issues to higher levels of expertise, balancing customer response opportunity with investigation effort; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and timely, accurate ticket resolution. Values Differences \- Recognizes the value that diverse perspectives and cultures bring to the organization. **Job** Service **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Technician **ReqID** 2433719 **Relocation Package** No **100% On\-Site** No