Job Summary: Minha Rodapé is seeking a professional to provide online advisory customer service via chat on Marketplaces, with a focus on clarifying inquiries, guiding sales, and ensuring customer satisfaction. Key Highlights: 1. Online advisory customer service on Marketplaces 2. Focus on customer satisfaction and sales conversion 3. Innovative and results-oriented work environment Minha Rodapé is a company whose essence is innovation. Our mission is to create joyful environments for people — and that’s what we work toward every day. We are the (r)evolution of home décor! We are driven by results and believe in sustainable growth — not only our own, but also that of everyone around us — and we always do what is right. So, does this resonate with you? Are you among those who refuse to settle for “more of the same”? Then join our movement! Come join Minha Rodapé! **Responsibilities and Duties** * Provide customer service via chat on the Marketplaces where Minha Rodapé operates * Clarify questions regarding products, application, dimensions, and proper usage recommendations * Adopt an advisory approach, guiding customers through to purchase completion * Ensure fast response times (SLA) and high-quality service * Support efforts to reduce shopping cart abandonment, cancellations, and returns * Comply with each Marketplace’s policies and rules * Record recurring customer feedback and questions **Requirements and Qualifications** * Experience with online customer service / chat / e-commerce or marketplace operations * Commercial mindset, oriented toward conversion and results * Excellent written communication skills * Organizational ability to manage high volumes of customer interactions * Proactivity and solution-focused attitude * Availability to work during Marketplaces’ peak hours **Additional Information** **Work Schedule:** Monday to Friday, with rotating weekend shifts **On-site work required.** **OUR BENEFITS:** **Meal Allowance:** We have an awesome cafeteria fully equipped for you to bring and heat up your lunch; **Zenklub:** Free monthly consultations with nutritionists, therapists/psychotherapists, and coaches; **Education/Language Partnership Program:** Access our partnerships with educational institutions for language courses, undergraduate or graduate studies; **Health Insurance:** Fully covered by the company, extendable to dependents; **** **Workplace Gymnastics;** **Birthday Day Off;** **Discount on Our Products;** **ConectaMRP:** A monthly moment celebrating team members’ birthdays and sharing company news; **MRP Academy:** Our online university offering over 170 courses to accelerate your professional development — amazing, right? **Baby Kit:** Customized for new parents. **SESC Membership:** Easy access to gyms, swimming pools, restaurants, schools, game rooms, dance classes, language courses, computer training, and hotels across Brazil. So, did you like it? Join our team… We’re waiting for you! Minha Rodapé is a company whose essence is innovation. We were born to transform the home décor industry. We are the Revolution in Home Décor We use synthetic rubber (EVA specifically designed for décor) in our production and have developed an innovative, proprietary adhesive. Self-adhesive products are our specialty. We guarantee top-tier quality and the best cost-to-benefit ratio in the segment. Over time, we’ve expanded our product line and reached over 500,000 households. Today, we are #1 in Self-Adhesive Finishing Products **Facts:** Manufacturing park exceeding 3,000 m² Present in over 1,000 stores nationwide \+ 130 direct employees \+ 500,000 households transformed \+ 1 million followers across social media platforms
João Silva
Indeed · HR
João Silva
Indeed · HR
