Telephone Operator

Description

Job Summary: Act as the central point of contact, receiving, organizing, and screening incoming calls and messages, and routing requests to respective departments. Key Highlights: 1. Receptive customer service focused on call/message screening and demand organization. 2. Support to the Commercial Supervisor and teams in organizing customer interactions. 3. Maintain a courteous, clear, prompt, and organized service standard. Industry: Automotive Parts / Automotive Retail Position: Telephone Operator Employment Type: On-site – CLT Work Location: São José do Rio Preto – SP Main Responsibilities: * Serve as the company’s central point of contact, receiving, organizing, and screening incoming calls and messages (phone and WhatsApp), directing each request to the appropriate department (sales, finance, warranty, logistics, etc.), ensuring smooth, organized, and high-quality service for customers and internal partners. * Answer all incoming calls and WhatsApp messages received on the company’s main number; * Maintain a courteous, clear, prompt, and organized service standard; * Accurately identify the reason for contact and perform initial demand screening; * Route each interaction to the responsible department (sales, finance, warranty, logistics, etc.); * Ensure calls and messages are correctly forwarded and tracked, logging contacts and relaying information when immediate department response is unavailable; * Record and organize key information from each interaction, maintaining a history and traceability. * Conduct preliminary intake by asking basic questions to understand the customer’s needs; * Confirm basic customer details (name, workshop, phone number, CPF or CNPJ, whether they are an existing customer); * Forward the interaction clearly and efficiently to the responsible sales representative; * Log essential interaction details to support continuity of the sales process. * Support the Commercial Supervisor and teams in managing customer interaction flow and organizing demands; * Participate in internal training sessions focused on customer service, information management, and communication; * Important Note: This position does not involve proactive client prospecting. Its scope is strictly receptive service, screening, demand organization, and support to internal departments. Salary: Salary Expectation – R$2.500,00 Benefits: * Meal Allowance: R$ 22.00 per working day * Unimed Health Plan (Co-payment): up to R$ 50.00 per month covered by the company for exams; amounts exceeding this threshold are the employee’s responsibility Working Hours: * Monday to Friday, 7:45 AM to 6:00 PM Academic Qualifications: * Completed High School (minimum) * Preferred: Bachelor’s degree and/or technical course in Administration, Marketing, Commercial Management, or related fields Requirements: * Prior experience in this role * Organizational skills and efficiency in customer service; * Proficiency with computers and digital workflows; * Strong interpersonal skills and professional demeanor. Job Type: Full-time CLT Compensation: R$1.575,93 – R$2.500,00 per month Benefits: * Medical assistance * Meal allowance Work Location: On-site