Technical Assistance Engineer

Description

Job Summary: The professional will conduct technical inspections, analyze technical assistance requests, issue expert opinions, schedule and supervise repairs, and provide technical clarifications to clients. Key Highlights: 1. Engaging in urban transformation with a focus on human development 2. A company guided by ethics, innovation, and technical excellence 3. An opportunity to build a sustainable and human-centered future **Porte S.A.** is an urban development company with over 39 years of history and a clear purpose: **to contribute to human development through urban transformation**. With landmark developments across São Paulo — such as the **Platina 220** and the **Hospital São Luiz Anália Franco** — Porte adopts an integrated perspective on the city, combining housing, work, culture, mobility, and health into solutions that inspire a new way of living. We are guided by **ethics, innovation, and technical excellence**, and believe every project represents an opportunity to build a more sustainable, connected, and human future. At Porte, each project is an invitation to transform daily life and build more human-centered cities. **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Conduct technical inspections of individual units and common areas within developments. * Analyze technical assistance requests, assess their validity, and diagnose pathological manifestations. * Issue technical opinions indicating probable causes and appropriate solutions, formally informing clients whether the request is **valid or invalid**. * Schedule, supervise, and validate repair execution with suppliers and service providers, where applicable. * Measure completed services and technically close assistance cases in the system (CV). * Provide technical clarifications to residents, building managers, and property management companies, advising on proper use and maintenance of the property. * Collaborate with the Customer Relationship/Support team to align timelines, information, and client communications. * Interact with internal departments (Construction, Projects, Quality, Procurement, and Legal) to resolve issues. * Prepare technical reports, photographic records, and maintain a structured history of support cases. * Support responses to official notifications and, when necessary, accompany technical appraisals. * Provide technical feedback aimed at improving construction processes and preventing recurring failures. * Monitor technical assistance deadlines and information using spreadsheets and performance indicators. **Requirements and Qualifications** **Expected Experience and Knowledge** * Bachelor’s degree in Civil Engineering with active registration at CREA. * Preferred experience in residential construction, project handover, construction quality, technical assistance, or building maintenance. * Proficiency in reading and interpreting architectural, structural, and installation drawings. * Familiarity with residential construction systems, waterproofing, finishes, windows and façades, and hydraulic installations. * Experience in technical customer service and conflict mediation. * Intermediate-level Excel skills for data organization, controls, and performance indicator tracking. * Strong verbal and written communication skills, organizational ability, analytical mindset, and field diagnostic capability. * Valid driver’s license for field travel. * Preferred training in Building Pathology, Diagnostic Engineering, Building Performance, or Building Maintenance. * Advantageous: courses or certifications in technical appraisals, building inspections, customer service, conflict mediation, or construction quality. * Ability to read and interpret architectural, structural, and installation drawings. * Understanding of building performance standards and warranty requirements. * Knowledge of residential construction systems, especially: * waterproofing, ceramic and mortar-based finishes, windows and façades, hydraulic and sanitary installations, interior finishes * Basic understanding of investigating pathological manifestations and defining corrective solutions. * Proficiency in Microsoft Office suite, with intermediate Excel skills (data control, filters, tables, and performance indicator tracking). * Experience using technical assistance management/CRM systems (e.g., CV system or similar). * Ability to prepare technical reports in Word and organize photographic records. * Basic knowledge of AutoCAD or digital drawing visualization (technical PDFs) is desirable. * Strong verbal and written communication skills. * Ability to explain technical concepts to non-technical audiences. * Organizational and deadline management skills. * Analytical and investigative profile for field diagnostics. * Negotiation and conflict mediation capabilities. * Professional, ethical, and impartial approach to client service. * Proactivity and autonomy in making technical decisions. **Additional Information** ### **Differentiating Benefits:** **Competitive market-based remuneration** **Medical and dental plans** **Meal allowance** **Transportation allowance or parking** **Life insurance** **Wellhub (Gympass)** **Birthday day off** **Local partnerships (food, aesthetics, and wellness)** Since 1986, Porte has applied Engineering, Urban Planning, and Urban Science to advance **human development**, designing and delivering **urban solutions**. We introduce to all the groundbreaking concept of **"Urmanidade"** — our unique way of promoting what we believe in and embody as culture. **Together, Porte and the city**, we will foster **human development** through **urban transformation**. ***50% urbanism. 50% soul.***