Operations Coordinator | Guarujá - SP

Description

Ensure efficient, safe, and standardized execution of logistics operations at the terminal (yard and warehouse), guaranteeing SLA compliance, operational productivity, and adherence to legal and regulatory requirements, with a focus on resource optimization, cost reduction, and excellence in customer service. **Key Responsibilities:** **Operational Management** * Coordinate container and cargo receiving, storage, handling, and dispatch operations. * Ensure efficient flow between gate, yard, and warehouse, eliminating operational bottlenecks. * Guarantee correct execution of services via operational systems. * Monitor and directly manage performance of unloading, positioning, and loading operations. **KPI Management** * Ensure achievement of key operational indicators: Truck Cycle Time (Gate In * Gate Out); * MPH (movements per hour per equipment); * SLA for positioning required by approving authorities; * Inventory accuracy; * Reefer monitoring; * Analyze deviations and implement corrective and preventive action plans. **Planning and Control** * Direct interface with the Operational Planning team to define priorities; * Control yard and warehouse occupancy; * Ensure optimal utilization of operational areas, reducing non-productive movements; * Support capacity expansion and continuous improvement initiatives. **Team Management** * Lead operational teams; * Ensure proper allocation of resources according to operational demand; * Conduct technical training and DDS (Daily Safety Dialogue); * Ensure compliance with shift schedules and control absenteeism and overtime. **Compliance and Regulatory Affairs** * Ensure compliance with approving authorities such as: Ø Receita Federal do Brasil Ø MAPA * Ensure correct execution of customs processes; * Comply with safety standards and applicable legislation. **Quality and Safety Management** * Ensure cargo integrity and process traceability; * Prevent operational incidents and quality deviations; * Support internal and external audits; * Promote a safety culture and zero accidents. **Customer Relations** * Serve as the operational focal point for strategic customers; * Guarantee contractual SLA compliance; * Participate in operational meetings and performance presentations; * Resolve incidents and improve customer experience. **Qualifications** **Essential:** * Completed undergraduate degree (Logistics, Business Administration, Engineering, or related fields); * Proven experience in port or post-port logistics operations; * Experience managing operational teams; * Experience with TOS systems and yard management. **Desirable:** * Experience in high-volume operations; * Knowledge of special cargo; * Experience with continuous improvement projects. **\#LI\-PS1