Description of activities: Gathering and documenting requirements with the client; Validating requirements with the Software Factory; Approving deliveries made by the Software Factory (corrections and implementations); Leading meetings with internal teams and clients to address issues or discuss solutions; Developing Functional Specifications, including workflow and detailed solution descriptions for the Software Factory; Receiving, analyzing, handling, and forwarding tickets from clients; Opening and tracking internal tickets; Validating corrections of internal tickets; Preparing Status Reports on the backlog of Internal Tickets; Training and guiding end users on system functionalities. What we expect from you: Proactivity in identifying and solving problems; Organization and coordination skills; Ability to train, clarify, and support users during testing or system usage; Ability to lead meetings with clients or internal teams; Flexible availability; Strong writing skills, with objectivity, clarity, and correct use of the Portuguese language. We'll be happy if you (your advantage): Have knowledge of Excel and SQL. You will love working here if: * You want the opportunity to learn and work with diverse technologies; * You're seeking a company with real growth and career advancement opportunities; * You're looking for a relaxed and informal work environment; Our benefits: * Meal allowance; * Food allowance; * Fuel allowance; * Health insurance; * Dental plan; * Life insurance; * Childcare allowance; * Disability child support; * Pharmacy discount program; * Profit-sharing (PLR); * TotalPass; * Integra (Wellness Program); * Hybrid work model. * Support for certifications; * Day off during your birthday month; \#JoinENG! *