Operational Supervisor (Facilities)

Description

Job Summary: The Operational Supervisor manages labor outsourcing in condominiums, coordinating and supervising teams for front desk, cleaning, and other services. Key Highlights: 1. Management and supervision of outsourced teams in condominiums 2. Focus on service quality, inspection, and development of Standard Operating Procedures (SOPs) 3. Conflict resolution and decision-making ability The **Operational Supervisor** is responsible for managing labor outsourcing in residential and commercial condominiums, coordinating, supervising, and ensuring the efficiency of outsourced teams performing front desk, cleaning, and other services within condominiums. **Responsibilities:** * **Transportation for coverage of absences:** Ensure workstations remain staffed by transporting reserve team members. * **Assistance with absence replacements:** Support logistics for replacements, collaborating with the team to cover absences. * **Orientation and training for coverage staff:** Train employees replacing absent staff, guiding\-them on tasks and expectations. * **Direct contact with employees:** Maintain direct communication with staff for guidance and issue resolution. * **Inspection in condominiums:** Inspect service quality in condominiums. * **Checklist completion:** Complete checklists regarding quality and safety. * **Development of SOPs:** Create Standard Operating Procedures for each role. * **Hygiene and working condition inspections:** Verify working conditions and proper use of Personal Protective Equipment (PPE), in compliance with union regulations. * **Uniform and PPE inspections:** Ensure correct use of uniforms and protective equipment. * **Inspection of logs and time sheets:** Review activity records and working hours. * **Training requests:** Identify and request training from management. * **Reporting incidents:** Inform management about incidents or issues at workstations. * **Uniform replacement requests:** Request uniform replacements via e\-mail. **Requirements:** * Completed high school education (a bachelor’s degree in progress in Administration, Human Resource Management, or related fields is desirable); * Proven experience in operational supervision within condominiums; * Experience managing cleaning, front desk, and maintenance teams; * Strong verbal and written communication skills; * Professional demeanor and human-centered service approach; * Knowledge of timekeeping, shift scheduling, and coverage of absences; * Experience with operational systems (Nexti is a plus); * Conflict resolution and decision-making ability; * Flexibility in schedule and mobility to serve contracts; * Organized, proactive profile with a sense of urgency; * Driver’s license categories AB and driving experience (desirable); * Familiarity with administrative routines and report preparation. **What we offer:** * 30% hazard pay; * Health and dental insurance; * Meal allowance of R$600.00; * Transportation allowance or fuel allowance (no payroll deduction); * Company vehicle; * Life insurance; * TotalPass. **Working hours:** Monday to Thursday, 7:30 AM to 5:30 PM; Friday, 7:30 AM to 4:00 PM\. **If you are interested in this position and wish to join our team, we would love to meet you!** **Apply now and grow with us!**