QUALITY ANALYST - OPEN POSITION

Description

Job Summary: Quality Analyst responsible for customer relationship management, maintenance of the ISO 9001 Quality Management System (QMS), internal audits, and strategic planning. Key Highlights: 1. Customer relationship management and satisfaction surveys 2. Maintenance of the QMS – ISO 9001 and internal audits 3. Strategic planning and development of a code of ethics **QUALITY ANALYST** **Job Description:** Responsibilities: Customer relationship management; Ombudsman services, satisfaction surveys for condominium managers and property owners; Maintenance of the QMS – ISO 9001; Internal audits and employee training; Various meetings (executive directors, commitment meetings, team meetings, committees, etc.); Administrative support for employees, executive management, and department heads; Acting as substitute for condominium managers during absences; Oversight of dispatch operations, advisors, finance, and support to branch offices; Planning, budgeting, and procurement of quality-related materials (banners, motivational videos, weekly reflection content, gifts for annual commemorative events); Development of a code of ethics and conduct guidelines; Strategic planning: identification of weaknesses and opportunities jointly with Executive Management. **Requirements:** Requirements: Completed high school education or currently pursuing higher education; Real estate industry knowledge is a plus. **Minimum Education Level:** High School Diploma **Work Schedule:** Work Schedule: 08:00 to 17:48, with a 1-hour break. **Benefits:** Benefits: Meal Allowance (VA) Transportation Allowance (VT) Health and dental insurance. *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial