ADMINISTRATIVE ASSISTANT

Description

Job Summary: The professional will be responsible for student service and retention, financial analysis of enrollments, spreadsheet completion, and debt negotiation, working as part of a team to achieve the company’s objectives. Key Highlights: 1. Student service and retention with a focus on loyalty 2. Financial analysis and debt negotiation 3. Teamwork and proactivity in finding solutions We are the most diversified educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to transform ideas from paper into practice. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—driven by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationship is direct and respectful, and the success of our students and clients is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational segment? Join Cogna. **Responsibilities and Duties** * Student service using internal platforms; * Analysis of financial matters related to enrollment and clarification of doubts; * Spreadsheet completion, opening and tracking of internal requests; * Debt negotiation; * Student retention and loyalty initiatives; * Collaborating within a team to achieve company objectives; * Maintaining organization to meet departmental demands; * Being proactive in identifying potential issues and proposing solutions. **Requirements and Qualifications** * Completed high school education; * Commitment and resilience; * Proficiency in Microsoft Office suite and customer service systems; * Negotiation skills; * Strong communication and organizational abilities; * Capacity to work effectively in a team and demonstrate proactivity. **Additional Information** **Work Schedule:** Monday to Thursday: 11:00 AM–9:00 PM; Friday: 11:00 AM–8:00 PM **But wait—there’s more!** * Undergraduate and postgraduate scholarship programs: available at our educational units for you and your dependents (spouse and children). * Birthday Day Off: choose a day to relax and celebrate. * SESC Membership: access numerous opportunities to improve quality of life. * Univers Pharmacy Program: discounts on a wide range of medications. * Corporate University: various learning paths and free courses offered through our corporate university to support your continued growth with us. * Book discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program supporting our families expecting a new baby. * Valoriza – Internal Recruitment Program: advance your career through internal opportunities. * Life Insurance: mandatory benefit for all CLT employees at no cost; coverage begins on your admission date. Here, we believe in respect, diversity, and the pursuit of inclusion across all dimensions. All qualified candidates will be considered without regard to race, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance, generating employability for diverse talents. Come enrich our team! Innovation drives us. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are currently among the world’s largest education sector companies, featuring a broad business model with abundant growth opportunities. We deliver educational products and services spanning from early childhood learning through to senior education. Evolution and dynamism—the hallmarks of a young startup—are embedded in our DNA, yet supported by the infrastructure of a large enterprise with over 70 brands. Here, we act with the student’s success in mind. We are passionate about education and deeply value people. We take responsibility for making things happen, always generating sustainable value—and together, we can achieve even more. We are **Cogna!**