Job Summary: This professional will provide student support, conduct financial analysis, negotiate outstanding balances, and contribute to student retention and loyalty—always working collaboratively. Key Highlights: 1. Direct student support and assistance 2. Focus on student retention and loyalty 3. Teamwork and proactive problem-solving We are Cogna, the largest and most comprehensive educational services company in Brazil. With nearly 60 years of history and over 60 brands, we operate broadly and integrally, offering solutions for schools, governments, and students aged 2 to 100. Among our brands are Anglo, Red Balloon, and Anhanguera, as well as publishers Ática, Saraiva, and Scipione—reflecting the diversity and strength of our educational ecosystem. We have over 26,000 employees, and our purpose is clear: to deliver educational solutions that empower individuals and organizations to build a better version of themselves. Want to join a team that innovates and impacts millions? Your journey starts here! **Responsibilities and Duties** * Student support using internal platforms; * Financial analysis related to enrollment and clarification of questions; * Filling out spreadsheets, opening and tracking internal requests; * Negotiating outstanding balances; * Supporting student retention and loyalty; * Collaborating with the team to achieve company goals; * Staying organized to meet departmental demands; * Being proactive in identifying potential issues and proposing solutions. **Requirements and Qualifications** * Completed high school education; * Commitment and resilience; * Proficiency in Microsoft Office and customer service systems; * Negotiation skills; * Strong communication and organizational abilities; * Ability to work effectively in teams and act proactively. **Additional Information** **What You Can Expect From Us?** * Undergraduate and graduate scholarship programs: available at our educational units for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. * Univers pharmacy benefit: discounts on a wide range of medications. * Corporate University: numerous free learning paths and courses on our corporate university platform to support your continuous development. * Wellhub (Gympass): stay active in your daily life. * Valoriza – Internal Recruitment Program: accelerate your career through internal opportunities. * Life Insurance: mandatory for all CLT employees at no cost; coverage begins on your admission date. Here, we believe in respect, diversity, and inclusion across all dimensions. All qualified candidates will be considered without regard to race, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance and generate employability for diverse talents. Join us and enrich our team! We are Cogna, the largest and most comprehensive educational services company in Brazil. With nearly 60 years of history and over 60 brands, we operate broadly and integrally, offering solutions for schools, governments, and students aged 2 to 100. Among our brands are Anglo, Red Balloon, and Anhanguera, as well as publishers Ática, Saraiva, and Scipione—reflecting the diversity and strength of our educational ecosystem. We have over 26,000 employees, and our purpose is clear: to deliver educational solutions that empower individuals and organizations to build a better version of themselves. Want to join a team that innovates and impacts millions? Your journey starts here!
João Silva
Indeed · HR
João Silva
Indeed · HR
