Job Summary: Professional responsible for customer service, document organization and administrative routines, with a focus on effective communication and teamwork. Key Highlights: 1. Efficient and courteous customer service 2. Organization of documents and administrative routines 3. Assistance in collection processes and delinquency control We are the most diverse educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one single way: the \#CognaWay. Our relationship is direct and respectful, and the success of our students and customers is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute market leader in the educational segment? Join Cogna. **Responsibilities and Duties** * Deliver efficient and courteous customer service * Systematically organize documents and files * Perform administrative routines as required by the team * Schedule appointments and conduct follow\-ups with customers * Assist in collection processes and delinquency control * Use Microsoft Office to prepare reports and spreadsheets **Requirements and Qualifications** * Completed high school education * Experience in public-facing roles * Training in customer service * Strong communication skills and ability to work in a team * Proactivity, organizational skills, and resilience **Additional Information** **What can you expect from us?** * Undergraduate and graduate scholarship programs: available at our educational units for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. * SESC membership: access numerous opportunities to improve quality of life. * Univers Pharmacy partnership: discounts on a wide variety of medications. * Corporate University: multiple learning paths and free courses in our corporate university to support your continuous development. * Book discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program for our families expecting a new baby. * Valoriza — Internal Recruitment Program: accelerate your career through internal opportunities. * Life Insurance: mandatory benefit for all CLT employees at no cost; coverage begins on your admission date. Here, we believe in respect, diversity, and inclusion across all dimensions. All qualified candidates will be considered without regard to race, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance and generate employability for diverse talents. Come enrich our team! Innovation drives us. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are currently one of the world’s largest education companies, featuring a broad business model with abundant growth opportunities. We deliver educational products and services spanning from early childhood learning to senior education. Evolution and dynamism—the hallmarks of a young startup—are embedded in our DNA, yet supported by the infrastructure of a large enterprise with over 70 brands. Here, we act with the student’s success in mind. We are passionate about education and deeply value people. We take ownership, consistently generating sustainable value—and together, we achieve more. We are **Cogna!**
João Silva
Indeed · HR
João Silva
Indeed · HR
