We are Cogna, the largest and most comprehensive educational services company in the country. With nearly 60 years of history and over 60 brands, we operate broadly and integrally, providing solutions for schools, governments, and students aged 2 to 100. Among our brands are Anglo, Red Balloon, and Anhanguera, as well as publishers Ática, Saraiva, and Scipione—reflecting the diversity and strength of our educational ecosystem. We have over 26,000 employees, and our purpose is clear: to deliver educational solutions that empower individuals and organizations to build a better version of themselves. Want to join a team that innovates and impacts millions? Your journey starts here! **Responsibilities and duties** * Handle student and internal unit support tickets via the platform; * Respond to student tickets within the deadlines established by the team; * Ensure customer satisfaction through effective communication and problem resolution; * Maintain a high standard of quality in all interactions with students. **Requirements and qualifications** * Completed high school education; * Basic/intermediate Microsoft Office package; * Strong writing and reading skills; * Good communication skills; * Teamwork orientation; * Owner’s mindset; * Customer focus. **Additional information** **Additional information:** Hybrid work model (3 days per week on-site); We have several offices across Brazil, but you will be based in Valinhos. **What you can expect from us?** * Profit-sharing program: celebrating results is part of the Cogna way. * Meal or food allowance: provided via a flexible benefits card. * Health insurance: a comprehensive health plan including dependents, with co-payment. * Dental insurance: available to keep your smile healthy. **But wait—there’s more!** * Undergraduate and graduate scholarships: offered through our educational units for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. * SESC membership: opens doors to numerous opportunities for improving quality of life. * Univers pharmacy partnership: discounts on a wide range of medications. * Corporate university: various learning paths and free courses in our corporate university to help you grow with us. * Wellhub (Gympass): to support your daily physical activity. * Ninho Program: a dedicated program for our families expecting a new baby. * Valoriza – Internal Recruitment Program: to accelerate your career through internal opportunities. Here, we believe in respect, diversity, and inclusion across all dimensions. All qualified candidates will be considered without regard to race, gender, gender identity, gender expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance, generating employability for diverse talents. Join us and enrich our team! We are Cogna, the largest and most comprehensive educational services company in the country. With nearly 60 years of history and over 60 brands, we operate broadly and integrally, providing solutions for schools, governments, and students aged 2 to 100. Among our brands are Anglo, Red Balloon, and Anhanguera, as well as publishers Ática, Saraiva, and Scipione—reflecting the diversity and strength of our educational ecosystem. We have over 26,000 employees, and our purpose is clear: to deliver educational solutions that empower individuals and organizations to build a better version of themselves. Want to join a team that innovates and impacts millions? Your journey starts here!
João Silva
Indeed · HR
João Silva
Indeed · HR
