TELEPHONE OPERATOR - SAMU

Description

**SAMU is a public health emergency response service designed for urgent and emergency situations.** It operates as an integrated component of the health system, providing initial support for incidents occurring outside healthcare facilities and facilitating referrals when necessary. Its operation involves specialized teams and dedicated vehicles for on-site response. **Responsibilities and Duties** * Answer telephone requests from the general public; * Record information provided by the requester according to the established response protocol; * Provide general guidance and information to users; * Maintain radio communication with ambulances and pre-hospital care vehicles; * Contact reference hospitals and healthcare services for information exchange; * Follow institutional protocols and instructions from the regulating physician; * Support departmental routines and perform related tasks as directed by leadership; * Substitute for the radio operator in case of absence, ensuring continuity of service; * Comply with institutional policies, codes of conduct, and data protection guidelines (LGPD); * Perform area/department activities in accordance with directives from the immediate manager and institutional standards; * Other duties pertinent to the position. **Requirements and Qualifications** * Completed high school education; * Minimum six (6) months of documented experience in administrative routines. **Additional Information** * Shift work schedule: 12 hours on / 36 hours off, in the Mogi das Cruzes – Alto do Tietê region. **Benefits and Partnerships:** * Meal Voucher (where applicable); * Food Allowance (where applicable); * Medical Assistance (voluntary enrollment); * Dental Assistance (voluntary enrollment); * We offer partnerships with Wellhub (Gympass), SESC, Zenklub, universities, colleges, and pharmacies. **SPDM – Associação Paulista para o Desenvolvimento da Medicina** is a non-profit civil association of philanthropic nature, recognized as being of federal, state, and municipal public utility — respectively by Decrees No. 57.925, dated 03/04/1966; No. 40.103, dated 05/17/1962; and No. 8.911, dated 07/30/1970. The Institution operates at federal, state, and municipal levels, in alignment with national health and education policies, and also functions as an accredited social organization in several states, managing health services and institutions through agreements and management contracts. The Association’s primary guiding principle is its integration into the health system, focused on disease treatment, prevention, and promotion of primary, secondary, and tertiary healthcare — strengthening ties with local communities and reaffirming its social commitment to serve all individuals without discrimination. With institutional growth, SPDM has expanded its scope of activities through ongoing projects in Social Assistance and Education. This broad range of initiatives increasingly consolidates SPDM as a large-scale philanthropic institution pursuing economic, social, and environmental sustainability. Its four superintendencies — Hospital São Paulo, Affiliated Institutions, **Integrated Health Care Program (PAIS)**, and Education — are managed by highly skilled professionals with outstanding technical expertise. Thus, SPDM contributes effectively to the continuous improvement of services delivered by Brazil’s Unified Health System (SUS), aiming primarily to guarantee universality and equitable access to healthcare — essential for human and social development. To this end, it combines cutting-edge technology with high-quality medical care, supported by multidisciplinary teams including nurses, physiotherapists, pharmacists, nutritionists, speech-language pathologists, biochemists, psychologists, technologists, social workers, dentists, and others. **The Integrated Health Care Program (PAIS)** began operations in 2001 in the municipality of São Paulo and later expanded to other municipalities and states. Since its inception, **PAIS** has pursued, in partnership with public management authorities, the growth and consolidation of health services offered to SUS users. The Program aims to improve population health indicators and quality of life, grounded — among other principles — in comprehensiveness and equity, with a strategic vision for health service management defined through continuous improvement processes. **Inclusion** SPDM offers employment opportunities at its hospital units, including career development plans, for persons with disabilities. To this end, it periodically publishes job announcements targeting these professionals in major newspapers across São Paulo and in the municipalities where its units are located. **Mission** To promote integrated health actions in partnership with public management, benefiting the population ethically and humanely, with technical excellence, and with social and environmental responsibility. **Vision** To be a reference in health service management across all levels of care, ensuring high-quality service delivery to populations in partner municipalities and states. **Values** * Professionalism * Quality * Social Responsibility * Teamwork * Ethics