**YOUR ROLE, YOUR MOOD:** * Actively, receptively, and empathetically assist customers; * Know and ensure compliance with recommendations established by current management systems; * Contribute to the performance of e-commerce and physical stores by executing operations efficiently; * Ensure customers enjoy an excellent post-purchase shopping experience throughout the entire process; **TO MATCH WITH US:** * Prior experience as a Customer Service Assistant is desirable; * Ability to work collaboratively in a team; * Proactivity and initiative to seek solutions; * Excellent verbal and written communication skills; * Ability to handle complaints and suggestions empathetically, assertively, and resiliently; * Organizational skills and ability to manage multiple simultaneous tasks; \- Knowledge of Office Suite (Basic \- Intermediate); * Availability to work on a 6x1 schedule (days off every Sunday and alternating Saturdays). Minimum Education: High School (Secondary Education) * Day off * Discounts on brands * TotalPass * Meal Voucher * Dental Care * Dr. Alper * Psychological Support * Medical Care * Transportation Voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
