CASHIER SUPERVISOR

Description

Job Summary: Responsible for coordinating front-desk cashier activities, guiding the team, serving customers, and ensuring service excellence and financial accuracy. Key Highlights: 1. Coordination and supervision of front-desk cashier activities 2. Team guidance and professional development 3. Focus on service excellence and financial accuracy About Us GTOP Group comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and supervising front-desk cashier activities, guiding and clarifying operational questions for cashiers and packers in their daily tasks, approving transactions, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure service excellence and accuracy in the store’s financial transactions. ACTIVITIES TO BE PERFORMED Ensure execution of front-desk cashier operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing loads onto POS systems and scales; checking prices; providing support and clarifying questions; monitoring cashier discrepancies (cash movements and loss prevention); organizing informative and supportive meetings; and serving customers across various requests; Ensure accurate execution of daily cashier cash withdrawals and closings, including physical cash counting and system reconciliation, to guarantee accuracy in the store’s financial transactions; Guarantee and manage customer flow to prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-desk cashier losses through preventive actions—including minimizing bag waste, preventing theft, and enabling rapid returns of perishable items, etc.; Manage personnel matters related to shift scheduling, time banks, vacations, and other work-hour-related demands, by monitoring managerial reports issued by the HR department and providing guidance to employees; Promote team professional development and motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance for related activities as needed; Requirements **Minimum academic qualification:** Completed high school **Specific knowledge:** Cashier operations, financial transactions **Additional information:** 100% on-site position **Work location:** Rua Hermann Tribess, 1026 \- Tribess, Blumenau \- SC, 89057\-300 **Working hours:** 13:00–15:00, 17:00–22:20 **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Program Retail Purchase Discount Program Life Insurance * Position available for persons with disabilities (PCD)