Cashier Supervisor

Description

Job Summary: The professional will be responsible for coordinating, controlling, and monitoring front-counter activities, ensuring excellence in customer service and accuracy of financial transactions. Key Highlights: 1. Coordinate front-counter activities and team operations 2. Ensure excellence in customer service 3. Guarantee accuracy of financial transactions About Us GTOP Group comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. Managed by a multi-family administration, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling front-counter activities, guiding and clarifying doubts for cashiers and packers regarding their daily tasks, approving operations, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure excellence in service and accuracy in the store’s financial transactions. TASKS TO BE PERFORMED Ensure execution of front-counter operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing loads on PDVs and scales; checking prices; providing and clarifying inquiries; monitoring cashier transaction discrepancies (monetary movements and loss prevention); organizing informational and support meetings; and attending to customers across various requests; Ensure correct execution of daily cash withdrawals and cash register closings, performing cash counts and system reconciliations to guarantee accuracy of the store’s financial transactions; Ensure smooth customer flow and prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-counter loss rates through preventive actions—including minimizing bag waste, potential thefts, and rapid returns of perishable goods, etc.; Manage personnel scheduling—including vacation days, hour banks, leave periods, and other work-hour-related demands—by reviewing managerial reports provided by the HR department and advising team members; Promote team professional development and motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance in related activities as needed; Requirements **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Cashier operations, financial transaction handling **Additional Information:** This position is 100% on-site **Work Location:** R. Francisco Vahldieck, 1\.881, Fortaleza neighborhood \- Blumenau SC **Working Hours:** 7:30 AM – 12:00 PM and 1:12 PM – 5:30 PM **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Plan Retail Store Purchase Discount Program Life Insurance * Position available for Persons with Disabilities (PCD)