Sales Representative - Vivo

Description

RESPONSIBILITIES AND DUTIES Conduct sales of plans, devices, accessories, and services via telephone; register customers; and enter sales data into the system. Approach customers in a polite and courteous manner, prioritizing their well-being within the service environment. Interact with customers to develop negotiation strategies aimed at understanding them and identifying their needs. Offer products and services aligned with each customer's specific situation, providing comprehensive information to minimize uncertainties regarding the purchase. Use digital platforms to retrieve the customer's telephony history and accurately record information consistent with the agreed-upon request. Guide the negotiation to closure, highlighting what the consumer has purchased to fulfill their initial objective. Follow up and assist customers after the sale to foster loyalty. Fully participate in training programs related to the field to enhance knowledge and skills, achieving satisfactory performance outcomes. REQUIREMENTS AND QUALIFICATIONS High school diploma; Sales experience; Sales argumentation techniques; Goal planning. BRAZIL'S LARGEST VIVO PARTNER! Founded in Nova Bassano, Rio Grande do Sul, ALEA began operations in 1990 performing electronic equipment maintenance. Seven years later, it became certified as a VIVO Partner and entered the telecommunications sector. The current sole shareholder and CEO acquired the company in 2004, and over the past three years, the company has expanded significantly, reaching the metropolitan region of Porto Alegre, Missões and Fronteiras in Rio Grande do Sul, Paraná state, and Bahia. ALEA Network currently employs over 1,300 collaborators across its Retail Channel, operating 198 stores and a Door-to-Door channel. It operates in the states of Rio Grande do Sul, Paraná, Espírito Santo, Rio de Janeiro, São Paulo, Minas Gerais, Distrito Federal, Goiás, Bahia, Pará, Maranhão, and Rondônia, and is recognized as Vivo's largest partner in Brazil. Mission Provide consumers with communication and technology products and services that deliver positive experiences through excellent service, while offering brands the strongest retail sales force. Vision Become the benchmark for high-volume retail sales management in Brazil. Values Respect for employees and customers Commitment Boldness Honesty Responsibility **Minimum Education Level:** High School (Secondary Education)