**Who are we?** SmartEnvios develops digital products that intelligently simplify logistics for companies of all sizes, reducing shipping costs and optimizing logistical processes from sale to delivery. We are a team of \#Smarters dedicated to always doing our best for customers. We love what we do and firmly believe we play a crucial role in simplifying and reducing logistics costs by efficiently connecting the three key parties in shipping: the sender (shipper), the carrier, and the receiver. We take pride in being part of the technological revolution in Brazil's logistics industry. We are looking for students who enjoy working in customer service. **What will your responsibilities be as our Assistant?** Provide customer service for a specific client portfolio. Efficiently and systematically resolve tickets via phone, email, and chat. Analyze qualitative and quantitative data to identify critical insights. Build sustainable and trustworthy relationships with each customer through clear and empathetic communication. Maintain detailed records of customer interactions and system updates in the CRM. Handle case resolutions with partner carriers. Communicate with other departments. Propose solutions. Ensure customer satisfaction measured by NPS ratings. **Requirements:** Experience in customer service; Good communication skills; Experience in problem resolution; Knowledge in the logistics sector is a plus; Familiarity with Zendesk is a plus; **We offer:** Competitive salary; Pleasant and disruptive environment; Meal and food vouchers; Day off; Life insurance; Check assistance; Medical and dental plans; Gympass **Workplace**: Ribeirão Preto **(On-site)** Join us in our mission to drive the success of Brazilian businesses by simplifying shipping logistics. \#COMETOASMART