Job Summary: Professional responsible for customer service and automotive maintenance service management, with emphasis on communication, organization, and results. Key Highlights: 1. Customer service and service order management 2. Technical communication and results-oriented focus 3. Organization and teamwork **Description:** **Technical Knowledge:** Customer service and vehicle reception for maintenance. Preparation and monitoring of service orders. Interpretation of technical diagnostics and clear communication with customers. Monitoring of the maintenance process in coordination with the workshop. Control of service deadlines and quality assurance. Technical explanation of services performed and quotations provided. Use of internal systems and automotive management software. **Behavioral Competencies:** Excellent verbal and written communication skills. Professional demeanor and appearance. Empathy and customer service orientation. Organization and attention to detail. Negotiation and conflict resolution abilities. Proactivity and dynamism. Teamwork and strong collaboration with the technical department. Commitment to goals and results. Supervises technical area activities, including vehicle maintenance assistance and parts support. Provides technical backing for maintenance and sales activities. 2511190202461875744
João Silva
Indeed · HR
João Silva
Indeed · HR
