Description
Job Summary:
We are seeking a strategic leader to manage customer service in the laboratory area, with a focus on service quality, team leadership, and customer relationship management.
Key Highlights:
1. Lead and develop customer service teams
2. Manage customer relationships and requests
3. Coordinate quality processes and continuous improvement
We are hiring: Customer Service Manager
Are you a leader with experience in the laboratory field and a passion for excellence in customer service? This opportunity may be for you!
We seek a strategic professional to ensure service quality, lead teams, and strengthen relationships with our customers.
Key Responsibilities:
✔️ Lead and develop customer service teams
✔️ Manage customer relationships and handle requests
✔️ Represent the company in audits, events, and regulatory bodies
✔️ Supervise work schedules and performance indicators
✔️ Coordinate quality processes and continuous improvement
Requirements:
* Completed bachelor's degree (Business Administration, Biomedicine, Pharmacy, or related fields)
* Experience in management, preferably in healthcare/laboratory settings
* Organized, analytical profile with strong leadership skills
* Strong communication skills and customer focus