Administrative Analyst

Description

Job Summary: This professional will perform administrative support activities for implementation and commercial departments, with a focus on customer service and relationship management. Key Highlights: 1. Experience in administrative routines and customer relationship management 2. Intermediate knowledge of Excel, Google Sheets, Gmail, and Google Docs 3. Organization, proactivity, and attention to detail are highly valued **Responsibilities and Duties:** * Perform administrative tasks related to customers and commercial representatives, supporting implementation and commercial departments; * Register customers in the internal system, prepare and send requested terms and documents to customers; * Monitor the document signing process and maintain organized records; * Digitize, archive, and organize documents (e.g., invoices and tax receipts); * Provide interested customers with information and pricing details for additional services; * Record charges and monthly fees in internal systems and update invoices; * Monitor and execute service release and partnership processes; * Provide customer support via phone, WhatsApp, and other channels; * Assist in customer collections; * Manage administrative spreadsheets and reports; **Requirements and Qualifications:** * Prior experience in administrative routines and strong customer relationship skills; * Completed high school education; technical administration training or enrollment in an undergraduate administration program is preferred; * Intermediate proficiency in Excel (filters, pivot tables, basic formulas), Google Sheets, Gmail, and Google Docs; * Familiarity with the OMIE ERP system is a plus; * Strong organizational, proactive, and detail-oriented mindset; * Effective oral and written communication skills. **Additional Information:** * Work Model: On-site * Employment Type: CLT (Consolidation of Labor Laws) * Working Hours: 8:00 AM to 5:00 PM * Excel proficiency test will be administered Job Type: Full-time, Permanent/CLT Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare allowance * Free parking * Life insurance * Transportation voucher Work Location: On-site