Europ Assistance Brasil considers diversity and inclusion as values to be cultivated, strengthening human dignity and respect for human rights. We value people, encourage diversity, invest in continuous learning and growth by creating a transparent, consistent, and accessible work environment. Our values include being open-minded and viewing the world from different perspectives, bringing equity as a cornerstone to understand diverse realities. We promote an organization with a culture that respects the uniqueness of each individual, alongside building an equitable and open environment welcoming new ideas and suggestions from all areas. For those who wish to begin their professional journey, we offer a valuable path of knowledge and experience! **Responsibilities and Duties** * Support activities related to monitoring processes concerning service quality, involving operations and support areas; * Assist area analysts in follow-up with customers who assigned low scores in satisfaction surveys (NPS); * Support the completion and updating of spreadsheets for calculating and tracking effectiveness and quality indicators; * Organize information and data derived from quality analyses; * Contribute to administrative tasks within the area, always under supervision and guidance from responsible professionals. **Requirements and Qualifications** * Completed High School education; * Basic knowledge of Microsoft Office (especially Excel); * Availability to work as a Young Apprentice, according to the legally established working hours. **Behavioral Competencies and Skills** * Strong desire to learn and develop professionally; * Commitment to tasks and deadlines; * Responsibility and ethical conduct; * Organization and attention to detail; * Good communication skills and interest in customer service. **Additional Information** In addition to an excellent work environment, we offer: * Meal & Food Allowance (VR + VA) * Health Insurance after 90 days * Total Pass * EA + Benefits – Partnership Club and discounts Important: On-site work in Alphaville Founded in 1963, **Europ Assistance** is the **global leader** in **assistance solutions and services**, supporting clients in over 190 countries, with a network of 750,000 service providers and 39 assistance centers worldwide. There are 10,000 employees working to make the company the largest and most trusted assistance provider globally. In Brazil since 1996 as Europ Assistance Brasil, with the mission of providing peace of mind and security to individuals and businesses, anytime and anywhere. In Brazil, we provide service and assistance solutions for Automakers, Banks, Credit Card Companies, Retailers, Insurance Companies, among others, across the following segments: Home & Family, Automotive, Health, and Travel.