B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Field professional responsible for installing and repairing FTTH and FTTA fiber optic networks for residential customers, ensuring service quality and customer connectivity. Key Highlights: 1. Perform installation and repair of FTTH and FTTA network technology 2. Resolve service faults to ensure connectivity 3. Actively participate in the expansion and maintenance of the fiber optic network We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber optic provider in Brazil. We operate over 110,000 kilometers of fiber optic network and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees united by a shared purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — all grounded in our shared values. We would love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Conduct installation and repair services for FTTH and FTTA network technology for residential customers; * Repair/correct service faults, including slow speeds, WiFi issues, no connectivity, intermittent connections, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Assess access feasibility when the commercial team has doubts about whether our network is available in a given area; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a different address upon customer request; * Perform upgrades — replacing or adding equipment when customers change their service plans; * Attend training sessions and meetings when invited; * Perform other duties as required by the role. **Requirements and Qualifications** Professional Profile We Are Seeking: * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (Electrical Safety) and NR 35 (Work at Height) certifications preferred; * Intermediate proficiency in Microsoft Office; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies is preferred. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Guided by our purpose to **connect people, ideas, and businesses, promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across Brazil’s wide regional and social spectrum — evidenced by our presence in 864 cities across 22 Brazilian states, supported by a fiber optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our workplace into a collaborative, people-centered, and business-sustainable environment. For more information, visit https://alloha.com/