B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Perform fiber optic installation and maintenance activities, ensuring internal network quality at the customer's premises. Key Highlights: 1. Connect people, ideas, and businesses, promoting digital and social inclusion. 2. Work with a team focused on quality, excellence, and doing the right thing. 3. A collaborative and responsible environment toward people and sustainability. We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber optic provider in Brazil. We operate a fiber optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide—from north to south—and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 professionals, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and bound together by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform fiber optic installation and maintenance activities for all company products and technologies, preparing cables and accessories for optical splicing tasks. * Execute installations and repairs of fiber optic accessories, connect and identify fiber optic faults, ensuring internal network quality at the customer's premises. **Requirements and Qualifications** * NR35 certification; * Driver’s license category B; * Flexible availability for work hours; * Willingness to travel; * Completed high school education; **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform on Intranet * Giga Inclusion Assistance * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll discount * Educational Partnerships with universities offering exclusive discounts to Alloha employees Guided by the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This achievement stems from our team of 5,000 professionals committed to **quality and excellence** in everything they do—always striving to deliver the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across Brazil’s regional and social spectrum—since we operate in 864 cities across 22 Brazilian states, supported by a fiber optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative and responsible environment toward people and business sustainability. For more information, visit https://alloha.com/