Sr. Business Analyst OSS

Description

Summary: NetCracker Technology seeks a Senior Business Analyst with strong Telecom OSS domain knowledge to lead customer-facing solution identification, design, and implementation for Service Order Management. Highlights: 1. Lead customer-facing role in project delivery 2. Engage with stakeholders to optimize processes and advise on best practices 3. Collaborate on system requirements and solution design for B2C Services **Position Summary:** NetCracker Technology is looking to hire a Senior Business Analyst with strong knowledge of Telecom OSS domain for Service Order Management Services. You will take a lead customer\-facing role within the Project Delivery Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project. **Principal Duties and Responsibilities:** * Engage directly with customer business stakeholders to identify operational pain\-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables * Work collaboratively in a team of business analysts on system requirements, use\-cases and solution design documents forB2C Services provisioning OSS Solution * Lead requirements/design deliverables review and signoff process with customer * Analyze customer's business processes and network topology * Prepare gap analyses, citing differences in customer requirements and product functionality * Perform product demonstrations as necessary to introduce the customer to the product * Develop and support a collaborative relationship with the technical team and end users from the customer side * Participate frequently in on\-site visits required by the implementation/support plan for varying periods of time * Work closely with delivery team to ensure functional and non\-functional completeness of the solution * Decompose business requirements into set of use\-cases and functional requirements * Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches * Assist with UAT process to improve user's experience **Experience and Requirements:** * 5\+ years of sufficient technical knowledge to understand high\-level architecture and technical requirements around OSS solutions. * Strong customer communications skills * Strong and solid background of telecom technologies – IP Core services, network backbone, Access network * Strong business analysis background, preferably in an internet/software development company. * Strong and solid background in Service Catalog and Order Management * Organizational skills, able to work simultaneously on a number of assignments when required. * Knowledge of business analysis principles and methodologies. * Proven ability to work cross functionally to drive the accurate capture of requirement, resolving and closing down issues and information shortfalls as and when they appear. * Experience of working with Agile methodology * Ability to collaborate and solve challenges. * Proven experience of successfully working within transformation projects, or projects with an environment B2B product * Fluent English * Availability to work in hyrbid mode from office **Education:** * Bachelor's degree in Computer Science or a related field \#LI\-LB1