Europ Assistance Brasil values diversity and inclusion as core principles to be cultivated, strengthening human dignity and respect for human rights. We value people, encourage diversity, invest in continuous learning and growth by creating a transparent, consistent, and accessible work environment. Our values include openness and viewing the world from diverse perspectives, with equity as a foundational pillar to understand different realities. We foster an organization with a culture of respect for each individual’s uniqueness, alongside building an equitable and open environment welcoming new ideas and suggestions from all areas. **Responsibilities and duties** * Provide technical support at **Level 2 (N2)** to users, both on-site and remotely. * Deliver **VIP support**, demonstrating professionalism, a sense of priority, and confidentiality. * Perform **field support** activities, including assistance at workstations, meeting rooms, and administrative areas. * Diagnose and resolve issues related to **hardware, software, operating systems, and corporate applications**. * Execute basic **IT infrastructure** tasks, such as: * Installation, configuration, and maintenance of desktops, notebooks, printers, and peripherals. * Initial network connectivity support (Wi‑Fi, cabling, VPN). * Assistance in creating and maintaining access rights and permissions. * Prepare and configure equipment for **user onboarding and offboarding**, ensuring proper updates in inventory management tools. * Log, track, and update incidents in the **ITSM tool**, ensuring SLA compliance. * Support the Level 1 (N1) Service Desk team and collaborate with infrastructure and other IT teams. * Document procedures and solutions in the knowledge base. **Requirements and qualifications** * Currently pursuing a bachelor’s degree in IT-related fields. * Prior experience in **Level 2 (N2)** / help desk or field support. * Experience supporting VIPs / executives. * Knowledge of ITIL best practices. * Windows 10/11. * Microsoft 365 suite. * Hardware support (desktops, notebooks, printers). * Basic networking knowledge (TCP/IP, Wi‑Fi, VPN). * Incident management / ITSM tools. * Experience in a corporate environment and end-user support. * Strong communication and interpersonal skills. * Organization, proactivity, and a strong sense of responsibility. * Ability to manage multiple requests and deadlines. * Focus on quality, user experience, and problem resolution. * Collaborative and service-oriented profile. Founded in 1963, **Europ Assistance** is the **global leader** in **assistance solutions and services**, supporting customers in over 190 countries through a network of 750,000 service providers and 39 assistance centers worldwide. Approximately 10\.000 employees work to make Europ Assistance the largest and most trusted assistance company globally. Since 1996, Europ Assistance Brasil has operated in Brazil with the mission of providing peace of mind and security to individuals and businesses—anytime, anywhere. In Brazil, we offer service and assistance solutions to Automakers, Banks, Credit Card Companies, Retailers, Insurance Providers, and others across the following segments: Home & Family, Automotive, Health, and Travel.
João Silva
Indeed · HR
João Silva
Indeed · HR
