Product Expert

Description

Summary: This role involves preparing sales documents, maintaining tools, delivering presentations, assisting customers with product issues, and collaborating with teams under a Support Manager. Highlights: 1. Prepare sales documents and maintain accurate pricing configurations 2. Develop and deliver professional sales presentations and trainings 3. Assist customers with product inquiries and troubleshoot issues * Prepare quotes, contracts, and RFP/RFI responses * Maintain quote documentation with accurate pricing and configurations * Maintain sales demonstration tools and applications in support of sales teams * Work within a few sources of data/systems to produce an outcome with some variability * Practice a moderate level of independent judgement to make decisions * Develop and deliver sales presentations and/or trainings in a professional and effective manner * Maintain up\-to\-date awareness of company activities and industry trends * Provide consistent follow up on opportunities or inquiries * Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service * Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations * Identify and summarize moderately complex issues for management review * Work with teams and report directly to Support Manager