Description: Requirements and qualifications: * Education: Completed or Pursuing Higher Education * Technical Knowledge: Advanced Excel, SQL, OLOS Dialer * Desired skills: R, Python * Work location: Agudos (on-site) * Working hours: 07:00 to 17:00 from Monday to Friday - Alternate Saturdays. Support delivery of results through maintenance of new queues. Analyze optimal calling times, initiating new strategies based on operational indicators. Reduce effort spent on unproductive contracts, aiming to decrease operational wear, through return files. Assess the number of operators required for portfolio coverage, limiting labor costs through volume-based calculations. Evaluate strategies defined together with operations, aiming for higher productive returns for the portfolio/bank ranking through dialer performance indicators. 2511150202461870725