B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: We are seeking a professional to install and repair FTTH and FTTA network technologies, ensuring service quality and customer satisfaction at an optical fiber company. Key Highlights: 1. Installation and repair of FTTH and FTTA networks for residential customers. 2. Opportunity to make a difference in digital inclusion across Brazil. 3. A connected team passionate about technology and transformation. We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. Therefore, we seek talents like you—those who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will be challenged with: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Repairing/correcting service faults, including issues such as slow speed, WiFi problems, no connection, intermittent connectivity, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing service feasibility when the commercial team has doubts regarding network availability in a given area; * Relocating equipment within the same residence (room-to-room relocation); * Relocating equipment to a different address upon customer request; * Performing upgrades—replacing or adding equipment when customers upgrade their service plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate proficiency in Microsoft Office suite; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies is desirable. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 people committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a network spanning over 140,000 kilometers of optical fiber and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space, committed to people and business sustainability. For more information, visit https://alloha.com/