Job Summary: Responsible for customer service, recording requests, and tracking issues to ensure satisfaction, while maintaining updated records. Key Highlights: 1. Customer service through various communication channels 2. Support to internal departments for handling customer requests 3. Ensure customer satisfaction in service delivery and maintain updated records **Responsibilities**: Provide customer service via telephone, e\-mail, and other communication channels; Record and track requests, complaints, and inquiries; Support internal departments in handling customer requests; Monitor response deadlines and ensure customer satisfaction in service delivery; Maintain updated records and controls in the system **Requirements**: Completed high school education. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Strong verbal and written communication skills, with ease in interacting with customers and teams. **Preferred Qualifications**: Prior experience in Customer Service or Technical Support. Employment Type: Full\-time, Direct Hire (CLT) Compensation: R$1\.900,00 \- R$2\.000,00 per month Benefits: * Medical assistance * Food basket * Free parking * Profit sharing * Meal allowance * Transportation allowance Work Location: On\-site