Job Summary: This role supports operational teams by registering occurrences, analyzing data, elaborating reports, and ensuring adherence to internal procedures. Key Highlights: 1. Collaborate with internal teams to resolve issues 2. Support internal and external teams in WFM configuration 3. Ensure internal procedures are correctly followed We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** * Register operational occurrences, tickets, and events in control systems; * Assist in analyzing operational data and preparing basic reports; * Collaborate with internal teams to resolve issues and inconsistencies; * Support operations teams in executing standard processes; * Support internal and external teams in WFM configuration; * Ensure internal procedures and workflows are correctly followed; **Requirements and Qualifications** * Currently pursuing or holding a bachelor’s degree in Administration, Engineering, Information Technology, or related fields; * Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint); * Organizational skills, attention to detail, and discipline to follow processes; * Strong communication skills and ability to work collaboratively in a team. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5%–12% discounts on airfare purchases, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 people who pursue **quality and excellence** in everything they do, always focused on delivering the best products, services, and customer experience. **We value diversity**, represented by our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/