B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: The professional will perform installations and repairs of FTTH and FTTA networks, resolve service issues, and carry out equipment changes for residential customers. Key Highlights: 1. Installation and repair of FTTH and FTTA networks. 2. Resolution of service failures such as slowness and intermittency. 3. Participation in training sessions and meetings. We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network spanning over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees who share the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — united by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Repairing/correcting service failures, including slowness, WiFi issues, no connectivity, intermittency, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the sales team is uncertain whether our network covers a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a different address upon customer request; * Performing upgrades—replacing or adding equipment when customers change their service plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate proficiency in Microsoft Office; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in the Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses, and promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a network exceeding 140,000 kilometers of optical fiber and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/