Job Summary: Professional responsible for performing customer installation and repair services for network technology, aiming to connect people and promote digital inclusion. Key Highlights: 1. Installation and repair of FTTH and FTTA networks 2. Focus on connecting people and promoting digital inclusion 3. Culture of honesty, integrity, and ethics We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across Brazil and were the fastest-growing fixed broadband provider in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion throughout Brazil—and bound together by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing residential customer installation and repair services for FTTH and FTTA network technology; * Resolving service issues—such as slow speed, WiFi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing service feasibility when the sales team is uncertain whether our network covers a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a different address upon customer request; * Performing upgrades—replacing or adding equipment when customers change their service plans; * Attending training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Residency in Mogi das Cruzes or Alto do Tietê/SP; * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR-10 (electrical safety) and NR-35 (work-at-height) certifications preferred; * Intermediate-level Microsoft Office proficiency; * Flexibility regarding work hours and willingness to travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD-dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partner Portal Guided by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in the regional and social multiplicity of our employees and customers—since we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
