Full Warranty Analyst

Description

Job Summary: The professional will process, analyze, and review warranty claims, contributing to cost optimization and resolution of product issues through analysis and reporting. Key Highlights: 1. Multifunctional involvement in resolving product-related issues 2. Focus on prevention and optimization of repair costs and time 3. Development of field studies and evaluations, and warranty statistics **Responsibilities:** * Process, review, and analyze warranty claims, including repairs and reimbursements. * Contribute to the implementation and adoption of cost-reduction initiatives, as well as optimization of repair time for both warranty and non-warranty incidents. * Collaborate directly with other departments, as requested, to ensure cross-functional communication and resolution of product issues. * Analyze, develop field studies and evaluations, and warranty statistics to prevent recurring incidents. * Assist in resolving deficiencies in the organization’s products and systems. * Prepare procedural circulars or technical bulletins for the dealer network when necessary. * Analyze the dealer network’s warranty indicator database to perform warranty labor assessments. * Monitor duplication of incidents identified in Nissan products through testing of returned warranty parts. * Create, monitor, and forecast (trend analysis) performance indicators, volume, and quality of the process. * Extract and analyze the warranty database to identify dispersion or unusual repairs performed by the dealer network. * Analyze, develop field studies and evaluations, and warranty statistics in coordination with headquarters to prevent recurring incidents. **Knowledge/Skills:** * Systemic perspective and focus on prevention. * Strong communication skills and ability to collaborate effectively with multidisciplinary teams. * Out-of-the-box thinking. * Analytical profile. **Software:** * Microsoft Office \- Advanced * SAP4 Hanna system * Power\-Bi \- Considered a plus. **Experience:** * Proven experience in the functional area corresponding to this position; * Prior experience in the industry (preferably automotive) or automotive technical assistance is desirable. * Experience in developing and analyzing managerial reports and quality tools. * Knowledge of vehicle components (desirable). **Education:** * Bachelor’s degree completed in Mechanical Engineering / Electrical Engineering / Production Engineering / Administration; * Postgraduate degree desirable. **Languages:** * English \- Advanced (Mandatory); * Spanish considered a plus. **Work Location:** * NBA \- São Paulo, SP; **Work Model:** * Hybrid (4x1\) **Business Travel:** * Willingness to undertake occasional travel as required by the department. Nissan hires candidates based on their alignment with the job requirements, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or other opinion, national or social origin, economic position, birth, or any other condition. São Paulo São Paulo Brazil