After-Sales Consultant

Description

Job Summary: We are seeking a communicative and dynamic professional to handle after-sales service, providing specialized technical assistance and ensuring customer satisfaction in the automotive sector. Key Highlights: 1. Specialized after-sales technical support for automotive services 2. Focus on customer satisfaction and technical support 3. Service monitoring and constant communication with the team #### **About the position:** If you are a communicative, dynamic, organized, detail-oriented, results-driven professional with strong interpersonal skills, you will be an excellent fit for this role! We seek a professional who serves customers with service-related demands focused on technical assistance, identifying their needs in a specialized manner. #### **Main responsibilities:** * Serve customers in the after-sales process, receiving their vehicles for maintenance or repair, clarifying doubts, and providing technical support regarding required services. * Prepare and present detailed estimates for services and parts to be used in repair or maintenance, clearly and accurately explaining each item to the customer. * Monitor service progress in the workshop, ensuring deadlines and quality standards are met, while keeping the customer informed about status updates. * Verify completed services and deliver vehicles to customers, explaining performed repairs and ensuring satisfaction. * Handle customer complaints and inquiries efficiently, proposing solutions to potential issues and ensuring customer retention. * Maintain constant communication with the mechanic team and workshop management to ensure alignment between diagnostics and services provided. * Offer additional services and maintenance packages to optimize the customer experience and increase company revenue. * Ensure all procedures and services comply with quality and safety standards established by the manufacturer and dealership. #### **Requirements:** * Completed high school education. * Technical or higher education in Automotive Mechanics, Mechanical Engineering, or related fields is a plus. * CNH: National Driver's License (Category B). * Strong communication skills to interact with customers and explain technical terms in an accessible manner. * Proactive, results-oriented profile with a focus on customer satisfaction. * Experience in customer service within technical areas of the automotive sector (workshop, services, after-sales) is a plus. #### **Benefits:** * \[Include benefits offered by the operation]